Workcase Management
19 January 2006
In our highly engineered and automated world, many activities still revolve around a file belonging to a natural or legal person. These files (“workcases”), which are created for each individual case, contain all the related information, actions, knowledge and communications. At all times, they provide complete information about the current state of the concerned case, which can be consistently retraced at any time. Once the case is fully concluded, the file is closed and archived. The application fields for workcase management are diverse. Wherever file-centred work is done, costs need to be reduced and quality raised at the same time. Therefore, the workcase management approach is the right answer. Potential applications are claims and payment systems; patients’ files; personnel files; tax files; case files at courts, lawyers and social organizations; inspection files for audits; client and case files in consulting etc. In short, the approach can be used in the broadest range of industries.
