Raiffeisenbanks with high added value after implementation of E-Dossier with ELCA!

After 15 months' development and testing and a pilot phase involving five Raiffeisenbanks, the new electronic document solution (E-Dossier) was accepted mid-October. The rollout to all Raiffeisenbanks was started.

The E-Dossier solution is based on the software modules of EASY Software, an ELCA's partner companies from Germany, and is integrated in the DIALBA2000 bank solution as well as in various peripheral systems such as IBM Archive, Kofax scanning, Avaloq and output management. Monitoring and management is taken care of by Tivoli and  Control-SA. Using E-Dossier, banking staff can – at the click of a mouse from their usual banking applications – obtain a complete and very well structured view of all relevant client's business documents. This project has also automated and vastly simplified the handling of retained correspondence: an electronic P.O. Box is available for each client who uses this service where all documents are collected electronically. When the client stops by, they are printed out in a single operation and handed over.

E-Dossier users (banking staff) are extremely pleased about these new functionalities because they enable them to serve their clients even better, faster and simpler. The solution eliminates or radically reduces paper-based archives, thereby obviating the need for branches to transmit documents to and from, while reducing costs. There are already ideas about what additional processes and functionalities in the E-Dossier solution could be implemented in a next step in order to enhance even further its added value and use at Raiffeisen. Following the solution's acceptance, 15 additional Raiffeisenbanks have started to use E-Dossier in their daily work. All of Raiffeisen's more than 380 banks and branches will switch to E-Dossier until mid-November.

ELCA has implemented this extremely challenging development and integration in close and very good collaboration with Raiffeisen. This involved mastering the particular challenges presented by the very high volumes, complex system environments, several hundred independent Raiffeisenbanks (mandates), the availability, restart procedures and multiple interfaces.