iDTGV – ticket inspection system and on-board services to improve customer satisfaction

ELCA continues to work with iDTGV, a subsidiary of SNCF, towards improving customer satisfaction on board trains. iDTGV's agents are already equipped with a PDA system for inspecting printed tickets and to assist with passenger seat allocation. Now they also have the benefit of an extended information interface with an increased and divers on-board service offering.
 
The PDA application allows agents to manage passenger seating arrangements in the carriages and services such as DVD rental and on-board meals. Other services include help for passengers travelling with pets and those carrying bulky luggage items.
 
The solution also allows trains to exchange information with the central office in order to provide updates on passenger seat allocation and to report incidents or damages. It also helps agents to keep passengers informed about, for example, the weather at their destination, delays, or disruptions to the line. 
 
The success of such initiatives is an encouragement for iDTGV as it seeks to develop new functions that will help improve customer service and assist on-board train staff.