Application Support

Structured treatment of your requests

Our support line takes your calls 24 hours a day, 7 days a week. The calls are recorded and initial assessment and support are made according to standard procedures. For cases that requiring further investigation and diagnosis, the call is forwarded to the appropriate expert in accordance with the relevant Service Level Agreement.

Fit-for-purpose support level

Support can be enhanced on demand. This can be useful, for example to cover critical phases such as go-live or periods of time when a there particular business-critical activity takes place.