Operations

We mainly operate applications developed by ELCA so that our customers benefit from synergies and speed, both in the production phase and during operation and maintenance. The key strengths of our operating capabilities lie in the provision of secure applications involving high transaction volumes.

In particular, we operate complex ticketing systems that handle heavy loads as well as different electronic payment methods. This includes taking into account all aspects relating to security. We make regular use of virtualisation, allowing better monitoring of the different environments while increasing flexibility and optimising costs. Our operating procedures have drawn on ITIL methodology since 2002 and are continuously enhanced to take account of our experience, technological developments and best practices in the field.

Service Provision. By entrusting us with the management of their system, customers benefit from comprehensive service, thereby enabling them to concentrate their resources on deployment of the system and maximising profit.

Support for Systems in Operation. Our support line handles calls 24 hours a day, 7 days a week. Each call is logged, an initial assessment is made and support is provided by a qualified engineer according to a standard procedure. If need be, calls that require more detailed handling are forwarded to an expert in accordance with the applicable service level agreement.