Job Offering

Service Manager for Application Management

Service Manager for Application Management

YOUR TASK

Be part of the application management team and act as central point in the operating environment as an interface between our customers and the project organization. Furthermore, the following tasks belong to your daily work:

  • Monitoring and coordination of incoming fault messages
  • Create and coordinate in close collaboration with the project organization the deployment planning of our software engineers
  • You are responsible for the timely triggering and settlement of Maintenance contracts, Time & Material assignments and preparation of offers in the area of Maintenance concepts
  • You actively design and support the processes and the structure of Application Management in the Swiss-French part
  • You are in charge of the 2nd level support for a specific customer.

To fill this part you must be able to communicate in German and English, with a flexible attitude to work across business lines and provide support to the customers end users for Enterprise Content Management.

OUR OFFER

  • A challenging and professional working environment in one dynamic team with extensive expert knowledge
  • Flat hierarchies and cross-departmental collaboration
  • Close contact and cooperation with internal and external agencies
  • Attractive opportunities for technical and personal training in IT Service Management (ITIL)

YOUR PROFILE

  • Computer Science degree
  • Analytical and conceptual thinking
  • Customer-, process-oriented and technical knowledge
  • Independent and reliable work in a team
  • Certification in ITIL is a plus
  • Fluent in French and German
  • Good level of English
  • Knowledge in JAVA, Documentum and D2 basics and a real value add would be experience in Life science.

If you are interested please upload your complete application (CV, letters of reference, diplomas and certificates) in English by clicking on the “apply” button below and following the orders. We only accept direct applications for this position.

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To get a better insight of your background, please send us your complete application (CV, cover letter, work certificates and diplomas)”