IMD Business School, Lausanne, 28th March 2019
Digitalisation has been around for a long time. We now want to take a step back, reflect and concretize the relevant influences of the technological progress – because digital transformation goes further than the application of technology or the digitalisation of processes and products.
Under the claim of “Digitalisation: what matters?”, NZZ X.Days 2019 will attempt to answer the following key questions surrounding the digital transformation: Which changes will digitalisation bring and which ones definitely not? How do we deal with this as a society? What ideas will give the Swiss economy shaped by SMEs a long-term advantage?
14.00 a.m. – 19.30 p.m.
Chatbots are great solutions for customer service: they can answer frequently asked questions immediately and perform simple tasks instantly, improving customer satisfaction while reducing agent workload. In addition, they are also very useful within an organization: they can serve as assistants to the IT helpdesk and they are able to help the user navigate documents and procedures.
ELCA has helped many organizations create chatbots. As a Gold Partner of the event, ELCA is offering a workshop from 15:20 to 16:10. In our session, we will therefore analyse why virtual assistants are becoming increasingly successful in all areas of Swiss industry and present our experience gained.
The conference identifies the key entrepreneurial and strategic priorities that must now be set. Social, political and ethical issues will also be put under the spotlight. Recognised experts will provide explanations and straighten out the facts.
We look forward to taking the next steps in the digital transformation with you, as well as exchanging and discussing ideas and experiences with you.