It is important to us here that our services are seamlessly integrated into an overall concept for operation and support.
We provide companies with process-oriented application management based on ITIL V3 that is consistently tailored to meet customer-specific requirements. Right during development, as part of the “Service Design”, we get together with the customer to define the organisational services for application operation and support.
In the second phase, the “Service Transition”, we test the service concept that has been developed and carry out any necessary optimisation. Only then does the solution proceed to the “Service Operation” phase. In this way, we lay reliable and consistent foundations to ensure that your IT application is maintained and operated without a hitch.
Our range of services provides the necessary flexibility to accommodate your specific requirements and service levels. On an operational level, a single point of contact receives your fault reports and requests and ensures that they are processed in line with the agreed prioritisation and urgency. Incident and Problem Management monitor on-time processing and allow proactive improvements to be made.
On a tactical level, Service Level Management ensures that the agreed service goals are met. We coordinate Change Management and Release and Deployment Management with the equivalent processes of the customer concerned. In this way, changes are monitored throughout their entire lifecycle and negative effects are reduced to a minimum. To end with, our Continual Service Improvement process aims to continually improve and optimise the effectiveness and efficiency of your IT processes.