Despite the "Digital Administration Switzerland 2024-2027" strategy, which is driving forward the digital transformation of the administration, many documents are still created in various specialist areas of the authorities or offices. At the same time, these specialized departments still receive physical documents from citizens as well as enquiries/information via email.
With the help of a digital intelligent information management (DMS/ECM) system and the use of AI, you can analyze, process and archive all information and documents on a central platform in an audit-proof manner.
The long-term vision of the CH citizen dossier goes so far as to merge public and private data in "my personal dossier". With an Intelligent Information Management (DMS/ECM) system, you not only manage all documents and data, but also have the option of managing physical paper archives and fulfilling legal requirements. The easier and faster availability of your data and documents fundamentally and sustainably changes your processes. Your administrative knowledge is organized transparently and available at the right time.
Advantages

Optimization of government services
Fulfil official tasks efficiently & with high quality by processing procedures paperless & with quality assurance. Digitize documents and processes to improve efficiency and satisfaction for everyone involved.

Digital citizen dossier
Complete electronic file management of the citizen and/or case dossier. This enables digital processing from receipt and processing through to legal archiving.

Mobile working
Remote working is also becoming increasingly important in public authorities. This requires improved and secure information access to necessary digital files and seamless integration into digital processes (cases).
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Louis Brandenberger
Lead Product Manager
Introducing Louis Brandenberger, our Lead Manager for Mosaic IIM Solutions