Chatbots and Virtual agents

Improving customer satisfaction with AI

How to meet the challenges of modern customer care, optimizing both customer satisfaction and contact agent workload? How to help an organization’s collaborators solve day-to-day tasks?  

expert
Yves Burki
Head of Business Line

Chatbots are virtual assistants that help users find information or perform a task using conversation (voice). They can be embedded in a company’s website or chat with customers via mobile apps – some even say that chatbots are the new apps! You can also reach them with your voice or through major messenger platforms.

Chatbots are great solutions for customer care: They can easily handle frequently asked questions and perform simple tasks instantly, which improves customer satisfaction while reducing the workload of contact agents. Furthermore, chatbots are also very useful within an organization: they can serve as IT helpdesk assistants, user interfaces of business applications or as a support when navigating documents and procedures.

We offer specific solutions, such as:

  • IT Helpdesk chatbot
  • Q&A chatbot
  • Transport chatbot

…Services, hosting and support:

  • Expert support in selecting the most appropriate use cases and technology providers
  • A quick start low-cost solution that demonstrates your use case
  • Full-stack chatbot development and integration within your company’s infrastructure or on cloud platforms – including tailor-made natural language understanding components
  • Benchmarking and tuning of existing natural language understanding solutions
  • As partners of major chatbot technology providers, we can offer managed services for your chatbot solution. 
Contact: Our chatbot experts

By continuing to browse this site, you accept the use of cookies or similar technologies whose purpose is to produce statistics on visits to our site (tests and measurement of visitor numbers, visit frequency, page views and performance) and to offer you content and promotions which will be of interest to you.

Our cookie policy has been updated. Feel free to manage your preferences.

close
save

Manage your cookie preferences

Update your cookie preferences

Find out about the type of cookies stored on your device, accept or block them for the entire site, all services or on a service-by-service basis.

OK, accept all

Visitor flow

These cookies provide us with insight into traffic sources and allow us to better understand our visitors anonymously.

(Google Analytics and CrazyEgg)

New

Sharing tool

Social media cookies allow content sharing on your preferred networks.

(ShareThis)

New

Visitor understanding

These cookies are used to track visitors across websites.

The intention is to enable us to offer more relevant, targeted content to existing contacts (ClickDimensions) and display ads that are relevant and engaging for users (Facebook Pixels).

 

New
For more information about these cookies and our cookie policy, click here