One of the key challenges of organizations is bringing together the different sources of data about their customers into a comprehensive customer, citizen or patient 360-degree profile. We help you with Microsoft Dynamics 365 Customer Insights.
A lot of data is available in different systems, but bringing it together to get a full picture of a person, was always a challenge. Using Microsoft Dynamics 365 Customer Insights, our experts show you how to get deeper insights into the interactions of your customers and stakeholders to create a more optimal way of communication.
Microsoft Dynamics 365 Customer Insights is an advanced customer analytics SaaS (Software as a Service) offering by Microsoft. It enables organizations to unify and understand the B2C and B2C customer data, providing the insights to deliver personalized customer experiences. Organizations realize the full potential of their customer data quickly and in an agile manner, with a self-service solution that leverages transactional, operational and experience data from Microsoft applications and any 3rd party application sources.
Dynamics 365 Customer Insights supports the creation of a unified customer profile and lets organizations maintain full control over the customer while optimizing communication and orchestrating outreach optimally.