Optimize your customer's end-to-end journey
From brand awareness to lead generation to loyalty, we are your partner of choice to design, develop and integrate the solutions ecosystem to successfully engage with your customers.
Customers expect a democratized, personalized, unique and seamless experience with no barriers between channels. Companies must fulfill these expectations to survive a digital transformation.
ELCA is your 360° partner for designing, building and orchestrating digital touchpoints. ELCA uniquely combines expertise in CRM, digital marketing, web, mobile and user experience. ELCA’s solutions are adaptable to constantly changing customer demands and also address your security and business criticality concerns.
Engage with your customer by providing Omnichannel Experience
Make the most out of cutting-edge digital marketing best practice by leveraging search engine marketing (SEO/SEA) and marketing campaigns. Give your customers and employees easy access to your services, anytime, anywhere, with user interfaces optimized for each profile. Ensure a unique and seamless experience with no barriers between channels (Point of Sales, web, mobile, sales force, …) .
Customer Self-Service Portal
Empowers your consumers, employees and partners to request services, find information, register and resolve issues. Improve quality of service and customer satisfaction while optimizing your operational efficiency leveraging AI and machine learning capabilities.
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Impactful prospective actions
Develop synergies with your CRM, orchestrate your channels and develop personalized customer journeys based on customer insights and segmentation. Learn from your campaigns. Combine innovation with user-friendly marketing capabilities.
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Support growth and rethink your sales channels
Digitize your Point of Sales and develop digital commerce to meet customer demand. Exploit a 360-degree view of your existing and potential customers. Manage your sales pipeline. Bring insights to your sales team on next best offer. Embed in marketing solutions, and break the silos between your sales and marketing efforts for a unique customer experience.
From our customers :
Discover how Hamilton Bonaduz leveraged its standard central Customer Engagement platform to meet additional demand driven by COVID.
Discover how Livewell by Zurich implemented Dynamics 365 to enhance its customer experience through a single unified customer view.
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Satisfaction - Customer Service
Position your customer in the center of your activities, orchestrate your services. Improve your customer experience with quicker case management (Customer Service) and optimized on-site service (Field Service). Integrated with your sales or marketing application, you recognize your customer faster. By managing your teams' availabilities, capabilities, knowledge base and customer installed base you can increase your customer and field service efficiency.
From our customers: Discover how Garantiefonds managed to handle a steep increase of claims in a timely manner with the COVID crisis.
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Webinars
Join our next “App in a Day” workshop and discover how to build simple apps to streamline your processes.