More than ever, organisations need to adapt to this change and seek a competitive edge that leverages the opportunities created by advances in technology.
Externally, customer experience is being reinvented thanks to the increase in the number of touch points with the company’s products and services and the streamlining of customer interactions. Companies can also gain a better understanding of their customers, allowing them to personalise offers, to manage company reputation and to co-design new products. Internally, operations will reach a new level of excellence with digital workspaces for employees, optimised processes and improved performance management.
Digital transformation will require organisations to review and improve the quality of their existing business models or to design new ones. In order to take full advantage of this digital revolution, organisations must master a wide range of new and improved technologies, including BI, Big Data, natural language processing, BPM, case management, CRM, content management, portals, social networks and cloud.
The mission of ELCA business consulting is to help you choose and master the technologies that will create your competitive edge, with the following services:
- IT strategy: to help with the successful formulation of a coherent strategy and roadmap that will maximise the business benefits of digital transformation;
- Business Analysis: to support you in defining organisation, user or customer need and to define the optimal solution architecture for your project;
- Project Management: to ensure that your digital project generates the expected value, on time and within your budget;
- IT Management: to help you meet IT-related organisational challenges and succeed in achieving the high level of quality required by the digital world.