Event, Culture & Sport

Aside from assuring the quality of an event, the leisure and event sector industry currently faces two major challenges: to achieve customer satisfaction during the entire customer experience and to gather valuable information about that customer.

The typical customer experience begins with a search for related information prior to the event and ends with attendance at the event or a customer survey. One of the most important milestones during this cycle is the ticket purchase, where a secure, friendly and natively omni-channel ticketing solution is crucial to support a good customer relationship.

The ability to target each customer with personalised sales offers based on customer status, ranking and other precisely-gathered facts, such as personal interests, creates a competitive advantage while strongly increasing the attraction rate.

By consolidating all data related to sales and marketing within a single business view and by providing a wide range of functions to stimulate and reward customers, it is possible to increase sales and customer loyalty.

From our portfolio

Portfolio
SecuTix 360°
SecuTix SA, a subsidiary of ELCA, is developping the comprehensive ticketing solution SecuTix 360°, which supports event and leisure industry professionals - including the transportation industry - in tackling the challenges they face. SecuTix 360° is designed as a multi-segment and omni-channel platform, integrating both front-office (sales and marketing) and back-office processes (ticketing, access control, merchandising, finance and BI).

SecuTix SA, a subsidiary of ELCA, is developping the comprehensive ticketing solution SecuTix 360°, which supports event and leisure industry professionals - including the transportation industry - in tackling the challenges they face. SecuTix 360° is designed as a multi-segment and omni-channel platform, integrating both front-office (sales and marketing) and back-office processes (ticketing, access control, merchandising, finance and BI).

Portfolio
Sales Force Automation (SFA)
Sales Force Automation (SFA) aims at providing support to sales team for improving time to delivery of quotations, preventing the loss of hot leads and improving efficiency with carrying out administrative tasks. ELCA experts have been successful in delivering cost-effective SFA solutions in the Sports industry.

Sales Force Automation (SFA) aims at providing support to sales team for improving time to delivery of quotations, preventing the loss of hot leads and improving efficiency with carrying out administrative tasks. ELCA experts have been successful in delivering cost-effective SFA solutions in the Sports industry.

All the Portfolio

Partners

References

Compagnie des Alpes Bruxelles Expo FISU Graubünden Office of Business & Tourism Isla de la Musica Messe Berlin Olma Opera national de Paris Palau de la Musica Paléo Festival Nyon Palexpo Genève Parkeon RailAway Swiss Alpin Club Teatre Lluire Teatre Nacional de Catalunya UEFA Zoo Zürich
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