Insurance

Insurance companies need to adapt constantly to new social, political and economic conditions, and these changes result in new challenges for IT.

Issues on the agenda in recent years have included document management and electronic archiving, optimisation of performance and claims processing, and in general, internal cost reduction. Today, while maintaining the objective to reduce costs, the focus is first on process optimisation to improve customer service; second on system modernisation to speed up new product launches; and third on digital, multi-channel distribution of products to generate revenue growth by selectively acquiring and retaining customers. ELCA addresses the insurance industry’s new challenges with the modernisation and replacement of back-office systems using our extensive functional and technical expertise and strong methodology. Our standard solution, iPension, has become well established among our life insurance and pension fund customers. Other innovative approaches from ELCA have been greatly expanded for the benefit of health and accident insurers. These include: CRM solutions with a 360° customer overview for comprehensive and efficient customer care; customer related eDossiers; and the SUMEX Suite for automated invoice verification and document processing.

From our portfolio

Portfolio
iPension Suite
iPension Suite is the modern and complete business solution for durably managing occupational pension plans. Numerous private and public pension institutions and life insurance companies like Retraites Populaires, Fédération Vaudoise des Entrepreneurs and Hotela, use that unique platform in Switzerland able to integrate the occupational (2nd pillar) and private pension (3rd pillar) since more than ten years. iPension: a simple solution for complex processes.

iPension Suite is the modern and complete business solution for durably managing occupational pension plans. Numerous private and public pension institutions and life insurance companies like Retraites Populaires, Fédération Vaudoise des Entrepreneurs and Hotela, use that unique platform in Switzerland able to integrate the occupational (2nd pillar) and private pension (3rd pillar) since more than ten years. iPension: a simple solution for complex processes.

Portfolio
Sumex Suite
The Sumex suite, developed by ELCA Informatique SA on behalf of Suva, is a comprehensive software suite for the automated proceeding and checking of invoices and receipts.  Tailored to the needs of the Swiss insurance sector, Sumex is used by several health and accident insurance companies. The solution reviews over 20 million invoices every year and is able to draw on a large volume of data using modern data analytics technology.

The Sumex suite, developed by ELCA Informatique SA on behalf of Suva, is a comprehensive software suite for the automated proceeding and checking of invoices and receipts.  Tailored to the needs of the Swiss insurance sector, Sumex is used by several health and accident insurance companies. The solution reviews over 20 million invoices every year and is able to draw on a large volume of data using modern data analytics technology.

Portfolio
Fraud Management
Thanks to expertise in the field of data analysis, which ELCA has been implementing for many years within its Business Intelligence projects, plus the additional input of experts in complex algorithms that can pinpoint anomalies in the behaviour of people and systems and produce alerts where suspicious activities occur. ELCA can help you to put in place the most advanced solutions to combat fraud.

Thanks to expertise in the field of data analysis, which ELCA has been implementing for many years within its Business Intelligence projects, plus the additional input of experts in complex algorithms that can pinpoint anomalies in the behaviour of people and systems and produce alerts where suspicious activities occur. ELCA can help you to put in place the most advanced solutions to combat fraud.

ELCA eDossier
ELCA eDossier allows all documents and correspondence from and to customers to be managed. As documents are fully managed in an electronic file, which is made available centrally for employees, availability of information is better and this, in turn makes the day-to-day work of advising customers easier. With the implementation of a solution of this kind, document processes have become much more efficient and customer requests are processed quickly and to a high quality.

ELCA eDossier allows all documents and correspondence from and to customers to be managed. As documents are fully managed in an electronic file, which is made available centrally for employees, availability of information is better and this, in turn makes the day-to-day work of advising customers easier. With the implementation of a solution of this kind, document processes have become much more efficient and customer requests are processed quickly and to a high quality.

Portfolio
CRM
ELCA is successfully implementing cost-efficient CRM/xRM projects for various customers such as insurance companies, banks, non-profit organisations, associations, sales companies and event managers.ELCA has been Microsoft Gold CRM Partner since 2011. This award recognizes companies who demonstrate a high level of expertise in both technology and project management, thus achieving a high degree of customer satisfaction.

ELCA is successfully implementing cost-efficient CRM/xRM projects for various customers such as insurance companies, banks, non-profit organisations, associations, sales companies and event managers.ELCA has been Microsoft Gold CRM Partner since 2011. This award recognizes companies who demonstrate a high level of expertise in both technology and project management, thus achieving a high degree of customer satisfaction.

All the Portfolio

Partners

References

CPEG Concordia Central Compensation Office Centris Die Mobiliar Assura AXA Winterthur Basler Versicherungen – Baloise Allianz Suisse Versicherung Berner Gebäude Versicherung Fédération Vaudoise des Entrepreneurs Figeas Helvetia Versicherungen Helvetia Versicherungen HOTELA National Suisse Retraites Populaires Sanitas SUVA Swiss Life SwissRe Unia Vaudoise Assurances Zürich Versicherungen
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