Issues on the agenda in recent years have included document management and electronic archiving, optimisation of performance and claims processing, and in general, internal cost reduction. Today, while maintaining the objective to reduce costs, the focus is first on process optimisation to improve customer service; second on system modernisation to speed up new product launches; and third on digital, multi-channel distribution of products to generate revenue growth by selectively acquiring and retaining customers. ELCA addresses the insurance industry’s new challenges with the modernisation and replacement of back-office systems using our extensive functional and technical expertise and strong methodology. Our standard solution, iPension, has become well established among our life insurance and pension fund customers. Other innovative approaches from ELCA have been greatly expanded for the benefit of health and accident insurers. These include: CRM solutions with a 360° customer overview for comprehensive and efficient customer care; customer related eDossiers; and the SUMEX Suite for automated invoice verification and document processing.
From our portfolio
iPension Suite is the modern and complete business solution for durably managing occupational pension plans. Numerous private and public pension institutions and life insurance companies like Retraites Populaires, Fédération Vaudoise des Entrepreneurs and Hotela, use that unique platform in Switzerland able to integrate the occupational (2nd pillar) and private pension (3rd pillar) since more than ten years. iPension: a simple solution for complex processes.
The Sumex suite, developed by ELCA Informatique SA on behalf of Suva, is a comprehensive software suite for the automated proceeding and checking of invoices and receipts. Tailored to the needs of the Swiss insurance sector, Sumex is used by several health and accident insurance companies. The solution reviews over 20 million invoices every year and is able to draw on a large volume of data using modern data analytics technology.
Thanks to expertise in the field of data analysis, which ELCA has been implementing for many years within its Business Intelligence projects, plus the additional input of experts in complex algorithms that can pinpoint anomalies in the behaviour of people and systems and produce alerts where suspicious activities occur. ELCA can help you to put in place the most advanced solutions to combat fraud.
ELCA eDossier allows all documents and correspondence from and to customers to be managed. As documents are fully managed in an electronic file, which is made available centrally for employees, availability of information is better and this, in turn makes the day-to-day work of advising customers easier. With the implementation of a solution of this kind, document processes have become much more efficient and customer requests are processed quickly and to a high quality.
ELCA is successfully implementing cost-efficient CRM/xRM projects for various customers such as insurance companies, banks, non-profit organisations, associations, sales companies and event managers.ELCA has been Microsoft Gold CRM Partner since 2011. This award recognizes companies who demonstrate a high level of expertise in both technology and project management, thus achieving a high degree of customer satisfaction.
Adcubum is a leading Swiss software manufacturer for the international insurance industry. Its core business is the development and maintenance of the standard software adcubum SYRIUS, a modular system for health, accident and non-life insurance. The adcubum SYRIUS software is multilingual, converts multiple currencies and consists of eight coordinated modules that cover the entire value chain (end-to-end solution) of an insurance company. The system maps insurance products, operates distribution channels, generates offers, manages contracts, maintains customer and partner data, tests benefits and claims as well as compiles accounts.Visit the website
Centris offers modular IT solutions that provide business processes with professional, efficient and secure support. You yourself determine how much technical influence you wish to have over the solution's operation. The possibilities range from the mere usage of IT infrastructure through the technical operation of individual systems to the technical application management of a package solution. As the leading provider of IT solutions and outsourcing services in the Swiss health and accident insurance market, Centris offers a spectrum of services that are customised to your individual needs.Visit the website
Retraites Populaires, a pension and life insurance company based in Western Switzerland, has already been using the iPension platform for over ten years and uses it, for example, for all the administration pertaining to the Swiss Federal Law on Occupational Retirement (BVG) for the pension fund of the Canton of Vaud – the “Caisse de Pension de l’État de Vaud” (CPEV):
- Public mandate for four pension funds, e.g. the Canton of Vaud
- Private mandate for two customers – Forces Vives (life assurance) and Profelia (pension provider)
- Pension solutions as the insurer for the management of private and occupational pensionsVisit the website
Suva is an independent company under public law providing insurance for nearly 115,000 companies, which equates to two million employed and unemployed persons, against the consequences of accidents at work and occupational diseases. It also takes care of the management of military insurance based on a mandate from the Swiss Confederation.Visit the website
Swiss publisher of management software (Xpert Line) for sectors as diverse as industry, services, finance, insurance and public administration.Visit the website