Job Offering

Customer Support Specialist - SecuTix (Paris)
For our location in PARIS we are looking for talented people for the position as a Customer Support Specialist.

Customer Support Specialist - SecuTix (Paris)

MISSION AND RESPONSABILITIES:
You will join a global customer support team who is dedicated to a high customer satisfaction experience through a group of experts handling worldwide customer inquiries.
Main Activities:

  • Response to customer inquiries across communication channels (emails and phone).
  • Ensure escalated inquiries have been resolved and that the customer is satisfied with the outcome.
  • Meet pre-defined SLAs ensuring the customer’s request has been fully resolved to their satisfaction
  • Analyse and investigate the details of the customer’s inquiry and does the necessary research to respond accurately and completely while maintaining SecuTix Processes and Policy.
  • Redirect customer inquiries to the appropriate department, member staff or manager if unable to resolve and keep customer informed of the progress.
  • Identify the root cause of customer issues and takes actions to prevent future occurrences
  • Handle complicated customer issues with patience and perseverance.

SKILLS :
You will need to show:

  • SQL: Advanced skills for querying, manipulating and managing databases
  • Strong critical thinking and troubleshooting skills. Capable of approaching problems logically and rationally to ensure an effective resolution is met.
  • Writes and communicates clearly and effectively when responding to a customer request with a keen focus on customer satisfaction.
  • Resourceful and creative when solving problems and developing ideas.
  • Adapts and learns new technology quickly and easily, including new applications and tools.
  • Curious and passionate about learning new skills and subjects.
  • Displays a service/support-oriented attitude.
  • Customer satisfaction oriented.
  • Languages:  French (fluent), English (intermediate), other languages a plus

WORK EXPERIENCE:

  • More than 5 years’ experience as Customer Support specialist in a IT service company

IF YOU ARE INTERESTED IN applying for this position, please send us your complete application (CV, cover letter, letter of reference, diplomas and certificates)

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