This opportunity is based in Lausanne
Application Management Consultant
In this role
As an "Application Management Consultant", you will be the point of reference for our customers regarding the management of their application assets. In this role, you will act as an application specialist in charge of the life cycle of applications, their proper functioning, and as a point of contact for their beneficiaries. Your contacts will be diverse, from IT departments to end-users to vendors.
- Ensure the proper functioning of the client's critical applications in day-to-day operations
- Manage the support and maintenance of these applications:
- Leading the necessary software developments with coordination between the various stakeholders (vendors, users and IT departments)
- Follow-up on the deployment of new versions and patches (analysis and testing)
- Communication and 3rd level support to users
- Liaise with suppliers and manage the follow-up of mandates and contracts
- Define and analyze the various technical and functional specifications in conjunction with the beneficiaries
- Advise and assist users with their requests and needs for the software evolution of applications
- Maintain and manage the technical and functional documentation of the applications
What we offer
- Get the opportunity to expand your knowledge and experience by working on a broad range of exciting projects, products, customers and technologies
- A dynamic work and collaborative environment with a highly motivated multi-cultural and international sites team
- Attractive prospects for career path & Personal development through training and coaching
- The chance to make a difference in peoples’ life by building innovative solutions
- Various internal coding events (Hackathon, Brownbags), see our technical blog
- Monthly After-Works organized per locations
- Good work-life balance (2 days per week from home)
- Attractive pension fund with 3 types of employees’ contributions
- Premium and worldwide coverage with Zurich insurance fully supported by the company
- 1/2 SBB fare abonnement
- Mobile and internet discount program
About your profile
- Completed higher education in the field of computer science or equivalent (minimum federal diploma level)
- At least 5 years of experience in IT, including some experience in application management
- Very good communication skills and strong customer orientation
- Autonomous personality, with a good capacity of analysis and synthesis, with a great capacity of adaptation, and a good team spirit
- Knowledge and/or experience in business analysis and requirements specification, an asset
- Experience in software development, an asset
- Technical certifications (HERMES, ITIL, SCRUM, etc.), an asset
- Fluency in French with excellent writing skills and good knowledge of technical English
- Knowledge of German, an asset
If you are INTERESTED in applying for this position, please send us your complete application (CV, cover letter, letter of reference, diplomas and certificates).