This opportunity is based in Paris
Customer Success Manager
In this role
- Build and foster relationships with customers at senior level to identify business opportunities and resolve issues
- Share success stories to build the SecuTix brand awareness with support of the marketing and communications teams, and spread internally to learn about best practices
- Leverage on different SecuTix management level to increase customer intimacy
- Enable Sales and Professional Services on cross-sell and up-sell opportunities
- Drive and secure the renewal process in collaboration with the account team
- Develop and prioritize a customer contact strategy with clear touch points and engagement methods
- Evaluate customer platform usage maturity
- Provide SecuTix 360° program/release management best practices
- Promote awareness and drive utilisation of the latest SecuTix 360° innovations by articulating business or operational value proposal
- Evaluate how customers manage their SecuTix investment & identify efficiency and effectiveness gains (processes & tools)
- Increase the ROI customers get from SecuTix
- Customer satisfaction
What we offer
- A stimulating and professional working environment in a dynamic team with extensive expertise
- Exciting projects using the latest technologies
- Flat organisational hierarchies and cross-functional teamwork
- Close contact with customers in a creative industry
- A supportive culture with excellent opportunities for professional and personal training and development
About your profile
- Proven work experience as a Customer Success Manager in an IT service company
- Experience in the Sport Industry
- Hands on experience with SaaS ticketing and/or a CRM/Marketing Cloud solutions
- History of success as a consultant, business development, technical account management, or equivalent
- Proven track record of establishing yourself as a trusted advisor to customers
- Ability to build and maintain excellent long-term relationships with customers and colleagues
- Must be able to take complex customer concepts and articulate them to an audience of varying perception levels
- Demonstrable skills and experience in mediation, negotiation, presentation and conflict resolution
- Fluent in French
If you are INTERESTED in applying for this position, please send us your complete application (CV, cover letter, letter of reference, diplomas and certificates).