This opportunity is based in Zurich

ICT-Support 1st & 2nd Level (m/w/d)

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As our company is growing and we offer more service to our teams, we are looking for an ICT-Support 1st & 2nd Level (m/w/d)  with a broad set of expertise in Windows (client and server) environment, setting up end user environment (Workplace) and providing their day to day support needs etc. You will be part of the Corporate IT Operations team in Zurich which create and operate the inner IT services.

In this role

  • 1st Level Support: Handling change requests and incident tickets
  • Preparation and roll out of IT equipment’s (workstation, laptops, conference rooms, etc...)
  • Stock management (Unpacking material, Inventory check/update)
  • Enhancement of procedures and documentations
  • Travel to other sites (Basel, Rapperswil) to support users on site

What we offer

  • A stimulating and professional working environment in a dynamic team with extensive expertise
  • Flat organizational hierarchies and cross-functional teamwork
  • A supportive culture with excellent opportunities for professional and personal training and development

About your profile

  • You are an IT Technician with, ideally, 3 years’ experience. At the minimum, possess a “CFC” (EFZ) in computing technology
  • You are structured and meticulous in the management of IT equipment’s
  • Efficient and service oriented
  • Very good knowledge of Windows 10, Windows Server 2012 / 2019
  • Good Knowledge on Notebook and PC hardware 
  • Knowledge on Mac OS and Mac management in a Windows environment 
  • Deep understanding of Microsoft Systems (Exchange, Azure, Skype for Business, OneDrive, etc.)
  • Knowledge of network concepts (DNS, DHCP, TCP/IP, SMTP, etc.)
  • Knowledge of virtual environments (VMware vSphere, VCenter)
  • Knowledge of printer environment (Setup – support)
  • Being able to understand a conversation in German, English and  French is a plus
  • In addition, your strengths include teamwork, flexibility, highly-developed customer orientation and technical expertise
  • Driver's License

If you are INTERESTED in applying for this position, please send us your complete application (CV, cover letter, letter of reference, diplomas and certificates).

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