This opportunity is based in Geneva and Lausanne

(Internship) Voice authentication and recognition for Call Centers

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Call centers are often based on CRM solutions such as Dynamics 365. Whenever a customer calls a call center, one of the first steps when establishing a communication is to identify that customer.

The agent therefore requests information from the interlocutor, such as his name, first name but also addresses and information that "only him can know".

These techniques allow to identify the person in order to be able to access their records and share often confidential information.

However, these techniques have significant disadvantages such as the cost of the time spent by the agent to identify the user, these few seconds are expensive at the Call Center.

But also, on the security aspect, where frauds are common and easy thanks to simple Social Engineering attacks techniques.

Advances in AI can help address these issues. The principle of the project would be to use the AI techniques from Speech Recognition. It will collect a sample of users' voices during the first call, then map these samples to customer data in Dynamics 365 and finally use them to find and identify a person in Dynamics 365.

Be ready to join a cutting-edge team on an outstanding innovation topic!Challenges: You will have the opportunity to use AI technologies in a concrete business area. But also, to build a reflection involving both business aspects and technical aspects.

This internship is a real “Start Up-Like” experience itself. You will be involved in the development of the solution as well as in the preparation for marketing.

Project application: Call Center, but not only, this module could be used by other domains.

What you will learn: You will learn about business processes but also in depth about the exciting technical aspects of cloud computing. In collaboration with Elca's expert teams, you will be able to foresee the end-to-end implementation of such a project.

In this role

This internship project is about:

  • Continue the project on the work already done.
  • Implement the process within Dynamics 365 CRM.
  • Integration of the solution in Microsoft Teams
  • Add multi language support.
  • Bring the solution to a graphical and ergonomic software.
  • Industrialize the solution (source code, tests, deployment, etc.)
  • Package the solution to make it Plug&Play on the marketplaces.
  • Think about a business model to monetize the solution.

What we offer

  • A dynamic work and collaborative environment with a highly motivated multi-cultural and multiples international sites team
  • Personal development through training and coaching
  • A flat hierarchy and a culture of collaboration across all disciplines
  • The chance to make a difference in peoples’ life by building innovative solutions
  • High innovation and research backed up by collaboration with universities like EPFL
  • Various internal coding events (Hackathon, Brownbags), see our technical blog
  • Monthly After-Works organized per locations
  • Good life balance (41 working hours per week and possibility to work 2 days per week from home)

About your profile

  • Required: Software engineering and programming skills
  • Good bases on AI and Speech module
  • Good communications skills
  • Interest in business processes
  • UX (User Experience) affinity

On-the-job training will be provided by our experts.


If you are INTERESTED in applying for this position, please send us your complete application (CV, cover letter, letter of reference, diplomas and certificates).

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