This opportunity is based in Zurich

Manager / Business Analyst for Professional Services Sumex


Sumex is a digital invoice verification solution tailored to the needs of Swiss health and accident insurance companies. Sumex replaces the manual checking of paper invoices with automated, digitized processes; the system brings flexibility to the electronic claims process and enables savings of millions of francs every year, thereby reducing healthcare costs in Switzerland.

In this role

Organisational talent, entrepreneurial thinking, business analysis, innovation, creativity, doer, team player, ... If these keywords appeal to you and you have experience in agile software development, we have exactly the right job for you!


We are looking for a passionate, pragmatic, interdisciplinary Manager for our location in Zurich with a technical background to be responsible for key customers of the Sumex Suite.

  • You will be responsible for customer projects from the initialization to the delivery and bugfixing
  • Your projects include onboarding of new customers to use our product, migration to new versions, customizations and maintenance under SLA
  • You will be the main contact point for customers and coordinate with other project managers regarding priorities and resources
  • You ensure projects are delivered on-time, within scope, quality and budget
  • You perform risk management to minimize project risks, propose and implement appropriate remedial actions when required
  • You lead meetings with clients and business workshops and technical workshops with help of experts in the area
  • You analyze, formalize and manage business requirements in close cooperation with the clients and the internal stakeholders
  • You lead the maintenance of customer extensions of the product in adherence to the agreed SLA
  • You consult the customer on how to use the product properly and handover to specialized business analysts if necessary
  • You lead project offerings and estimations

What we offer

  • An exciting product with a wide range of business areas (customer projects, product development, ...)
  • A pleasant working environment in an experienced, motivated and uncomplicated team
  • An organisation with flat hierarchies and collaborations across business departments
  • An attractive prospect for your professional and personal development
  • A healthy work life balance (41 hours work week and 25 days holidays)
  • 1/2 SBB fare abonnement and travelling for ELCA 1st class (with the train)
  • Mobile phone support
  • Flexible working hours
  • Home office (one day a week)
  • Attractive pension fund models
  • Non-occupational accident assurance (private)
  • Daily sickness benefit insurance
  • Fleet discount (Amag, Opel & Renault)

About your profile

For this vacancy, we are looking for a candidate with academic degree of a technical university or university of applied sciences and multiple years’ experience of working at the interface between business and IT. Knowledge in the business domain of insurances and/or the Swiss Healthcare-System is an advantage, but not a mandatory requirement.

  • You show a distinct customer focus and entrepreneurial thinking
  • You have excellent written and verbal communication skills, both client-facing and internal
  • You are an organizational talent including attention to detail and multi-tasking skills
  • You can work well under pressure and with multiple projects in parallel
  • You have practical knowledge of business analysis
  • You show agility, a strong sense of commitment and the discipline to focus
  • You have practical knowledge of requirements engineering,
    project management and controlling
  • You have very good German and good English language skills

If you are INTERESTED in applying for this position, please send us your complete application (CV, cover letter, letter of reference, diplomas and certificates).

About Sumex AG   

Sumex AG is committed to making an important contribution to the cost stabilization of the Swiss healthcare system. Together with our customers, suppliers and partners we understand that claims processing is a key process and a key touchpoint in the customer life cycle. We provide an open platform built from insurances for insurances with the focus on process automation, reducing costs and differentiate through innovation.


Sumex AG is an ELCA group company. ELCA is one of Switzerland’s biggest Information Technology Companies. Since the company was founded in 1968, we have offered our customers a single source for the complete spectrum of IT services including consulting, development and operations.

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