This opportunity is based in Lausanne

Product Manager

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SecuTix is a Swiss company delivering a SaaS cloud-based, white label Ticketing Engagement Platform that helps cultural, entertainment and sports organizations increase ticket sales and engage directly with their audiences.

We are serving more than 150 customer sites with a customer centric attitude and startup mindset. SecuTix is headquartered in Lausanne, Switzerland. We have development centers in Ho Chi Minh City, Vietnam and in Grenada, Spain, and have sales offices located in Paris, London, Madrid, Munich and Miami.

SecuTix is the ticketing provider for several of the greatest sports tournaments and our ticketing platform is also used by leading museums, sport clubs, live entertainment customers, festivals, and cities all over Europe. Among our flagship projects are the Opéra National de Paris, UEFA, the Centre Pompidou, the Stade de France and more. SecuTix also launched TIXnGO, a new digital platform to secure mobile ticketing, and Health-n-Go, a secure and privacy-conscious wallet to deliver health certificates.

We provide a collaborative and stimulating company culture, fast career path, autonomy and responsibilities, learning on the job with excellent peer support, friendly international working environment with frequent interactions with colleagues around the world.

SecuTix is a company of the ELCA Group, based in Lausanne, Switzerland.

Visit us @ www.secutix.com and www.tixngo.io

In this role

We are looking for a new Product Manager to strengthen the team of Product Managers that drives the evolution of our Ticketing Platform to meet the challenges of a fast-changing market. You will be a key driver for a part of the product that leading world-class event organizers and venues are using to engage with millions of spectators. You will report to the Head of Product.

This is a new position, to be based in Lausanne.

 

Missions and Responsibilities

  • Define the product strategy and roadmap for a part of our ticketing solution, in line with the overall product and company strategy
  • Gather market requirements by working with our geo leads, sales team, key account managers and customers.
  • Work directly with major customers on key projects together with the Onboarding team to identify requirements for specific features, structure a product delivery plan in line with the product roadmap and provide functional expertise that maximizes the value our product brings to our customer
  • Develop a deep understanding of ticketing business processes and of your product
  • Define product features together with our team of Product Owners and Analysts, and validate that features meet customer and market expectations
  • Be the advocate of customer centricity with the Engineering team: ensure that customer needs are understood
  • Drive the adoption of features: write release notes, contribute to product documentation, lead actions to ensure successful adoption of features when required with our customer support team
  • Support pre-sales activities, through the creation of sales collateral and assistance in functional analyses
  • Measure product usage and feature adoptions
  • Collaborate with other product managers to share knowledge and deliver broader features

What we offer

  • A stimulating and professional working environment in a dynamic team with extensive expertise
  • Exciting projects using the latest technologies
  • Flat organisational hierarchies and cross-functional teamwork
  • Close contact with customers in a creative industry
  • A supportive culture with excellent opportunities for professional and personal training and development

    About your profile

    • Masters’ degree in Computer Science or a related field, or similar experience
    • 5+ years of experience as Product Management, Product Owner or similar roles, preferably in a SaaS company
    • Strong analytical skills
    • Great communication skills: you’ll need to communicate effectively your vision both internally and externally
    • Experience working in an Agile cross-functional team as product owner (Scrum, SAFe).
    • Comfortable interacting with engineers and technical analysts: we are a technology company at heart and most of our product team has an engineering background
    • Able to cope with high-pressure situations
    • Fluent in English (spoken and written): this is our working language. Good level in French or other languages are a plus.

    If you are INTERESTED in applying for this position, please send us your complete application (CV, cover letter, letter of reference, diplomas and certificates).

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