This opportunity is based in Amsterdam
Professional Services Manager
In this role
- Plan and coordinate the deployment of our solution according to standard process and tools, monitor all activities
- Ensure that projects are delivered on-time, within scope, quality and budget
- Coordinate internal resources and third parties/partners for the flawless execution of projects
- Organize and lead business and technical workshops
- Organize and lead steering committees
- Train customers to use our solution
- Report and escalate to management as needed
- Perform risk management to minimize project risks, propose and implement appropriate remedial actions when required
- Support our customers in solution adoption and ensure a high level of satisfaction
- Involvement in presales activities (demonstration, functional requirements analysis, …)
What we offer
- A stimulating and professional working environment in a dynamic team with extensive expertise
- Exciting projects using the latest technologies
- Flat organizational hierarchies and cross-functional teamwork
- Close contact with customers in a creative industry
- A supportive culture with excellent opportunities for professional and personal training and development
About your profile
- At least 7 years’ experience as Project Manager in an IT service company
- Familiar with SaaS solution or experience in operating a ticketing system for a live entertainment/leisure organization
- Comfortable with ambiguity in a fluid organization
- A natural skill to engage with people at a deep level, whether observing or interviewing customers or working with fellow team members and clients
- Works collaboratively and curiously
- Takes ownership and responsibility for their work
- Responds professionally to feedback and is able to admit mistakes quickly
- A self-starter who identifies opportunities and potential problems – addressing them effectively and efficiently
- Professional, flexible, and able to succeed in a rapidly changing environment
- Able to communicate in a clear, consistent, and transparent manner
- Passionate and enthusiastic about excellence and attention to details
- Seeks out opportunities for self-development and continuing education
- Develops and maintains open honest and trusting relationships
- Basic IT Skills (hardware, development & API)
- PMP certification or similar
- Fluent in Dutch, Professional Level English, French is a big plus
If you are INTERESTED in applying for this position, please send us your complete application (CV, cover letter, letter of reference, diplomas and certificates).