This opportunity is based in Paris

Professional Services Manager


In this role


You will join an onboarding team whose mission is to deploy and configure our ticketing and CRM solution, to support our customers in change management and to foster the adoption of our solution. The position is based in Paris.


Main responsibilities

  • Plan and coordinate the deployment of our solution according to standard process and tools, monitor all activities
  • Ensure that projects are delivered on-time, within scope, quality and budget
  • Coordinate internal resources and third parties/partners for the flawless execution of projects
  • Organize and lead business and technical workshops
  • Organize and lead steering committees
  • Train customers to use our solution
  • Report and escalate to management as needed
  • Perform risk management to minimize project risks, propose and implement appropriate remedial actions when required
  • Involvement in presales activities (demonstration, functional requirements analysis, …)


    What we offer


    • A stimulating and professional working environment in a dynamic team with extensive expertise
    • Exciting projects using the latest technologies
    • Flat organizational hierarchies and cross-functional teamwork
    • Close contact with customers in a creative industry
    • A supportive culture with excellent opportunities for professional and personal training and development

    About your profile


    • At least 7 years’ experience as Project Manager in an IT service company
    • Familiar with SaaS solution or experience in operating a ticketing system for a live entertainment/leisure organization
    • Comfortable with ambiguity in a fluid organization
    • A natural skill to engage with people at a deep level, whether observing or interviewing customers or working with fellow team members and clients
    • Works collaboratively and curiously
    • Takes ownership and responsibility for their work
    • Responds professionally to feedback and is able to admit mistakes quickly
    • A self-starter who identifies opportunities and potential problems – addressing them effectively and efficiently
    • Professional, flexible, and able to succeed in a rapidly changing environment
    • Able to communicate in a clear, consistent, and transparent manner
    • Passionate and enthusiastic about excellence and attention to details
    • Seeks out opportunities for self-development and continuing education
    • Develops and maintains open honest and trusting relationships
    • IT Skills (hardware, development &API)
    • PMP certification or similar
    • Fluent in French, intermediate level in English

    If you are INTERESTED in applying for this position, please send us your complete application (CV, cover letter, letter of reference, diplomas and certificates).

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