This opportunity is based in Paris

Professional Services Trainer

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Being a successful Cloud Computing company, SecuTix understands the importance of developing its greatest asset – its people. That is why, as we are growing our customer portfolio, SecuTix is now expanding its Professional Services team. Within the market we have roles delivering market leadership, Sales, Professional Services and Customer Support & Success.

 

We are looking for a qualified individual to join our onboarding team, whose mission is to deploy and configure our Ticketing Engagement Platform, to support our customers in change management and to foster the adoption of our solution.

In this role

  • Organize, deliver, and animate training sessions on solution configuration and use
  • Assess the performance of trainees and suggest additional training sessions if required
  • Contribute to develop and maintain training materials including formal training program, method for instructions, presentations, and assessments
  • Contribute to release documentation about best practices.

What we offer

  • A stimulating and professional working environment in a dynamic team with extensive expertise
  • Exciting projects using the latest technologies
  • Flat organizational hierarchies and cross-functional teamwork
  • Close contact with customers in the creative, sports and entertainment industries
  • A supportive culture with excellent opportunities for professional and personal training and development
  • The position is based in Paris

About your profile

  • At least 5 years’ relevant experience
  • Experience in developing e-learning classes is a plus
  • Hands on experience with SaaS products
  • Experience of all Microsoft Office products
  • Excellent knowledge of modern instructional methods and tools
  • Exceptional ability to give attention to all the trainees
  • Ability to build and maintain excellent relationships with customers and colleagues
  • Strong written and verbal presentation skills
  • Solid organizational skills including attention to detail and multi-tasking ability
  • A self-starter, who can work remotely or as part of a wider team
  • A good awareness & understanding of the sports, entertainment & cultural industries
  • Agility, a strong sense of commitment and the discipline to focus
  • A Certified Technical Trainer (CTT) will be preferred
  • Fluent in French and in English

If you are INTERESTED in applying for this position, please send us your complete application (CV, cover letter, letter of reference, diplomas and certificates).

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