This opportunity is based in Lausanne : Senior Professional Services Manager / Lead

Apply is a new ELCA SaaS company focusing on highly secured ticket mobile delivery, backed by blockchain technology. After a period of incubation, the product is now ready to be marketed since mid 2019.

We are looking for a Senior professional Services manager/Lead to fuel to the growth of this new high potential venture.

In this role

Delivery Leadership

  • Responsible to deliver “on time, on quality, on budget” multiple tixngo projects, particularly two tier 2 global sport tournament organization and multiple tier 1 premiere league clubs in Europe to start with. 
  • Responsible for the major project delivery on time, on quality on budget and client satisfaction.

Business Development/Growth Support

  • Support sales team for the development of proposals, pre-sales and closing of new accounts

Planning & Operations

  • Ensure regular governance (weekly/monthly, quarterly) established for both internal/external stakeholders.
  • Develop and expand the tixngo professional services team and customer support team and processes to accommodate the growth


  • Travel : 20-40% on average.
  • The position is based in Lausanne

What we offer

  • A stimulating and professional working environment in a dynamic team with extensive expertise
  • Exciting projects using the latest technologies
  • Flat organisational hierarchies and cross-functional teamwork
  • Close contact with customers in a creative industry
  • A supportive culture with excellent opportunities for professional and personal training and development

About your profile

  • Delivery experience: Strong experience in delivering event and sports technology related projects in Ticketing, CRM or marketing.
  • Excellent client-facing and internal communication skills.
  • Problem solving, risk management.
  • Interpersonal and leadership skills
  • Ability to handle stress and critical operational situations in a calm and controlled manner.
  • Languages: English (fluent), Spanish, French or German a strong plus (intermediate)
  • 10-15+ years relevant experience.
  • 5+ years of project delivery experience in fast pace environment.

If you are INTERESTED in applying for this position, please send us your complete application (CV, cover letter, letter of reference, diplomas and certificates).

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