ELCA Designed and Built a Modern Intranet for CONCORDIA Versicherungen AG

CONCORDIA has launched its new intranet named connect. This modern intranet is built on Microsoft SharePoint and the LiveTiles Intranet solution. With this launch, ELCA has supported CONCORDIA to offer its employees many new possibilities of interacting with the intranet and the coupled collaboration platform. This new modern workplace brings CONCORDIA’s employees closer together across the headquarters in Lucerne and about 200 agencies across Switzerland.

CONCORDIA started using SharePoint as a company-wide collaboration platform in 2017, which was built and introduced with the assistance of ELCA. The intranet solution at the time, did no longer meet the requirements of a state-of-the-art intranet. CONCORDIA’s management decided it was time to modernize the intranet. ELCA was invited to propose a new solution based on the existing SharePoint platform. The team convinced the decision makers at CONCORDIA with a demo of LiveTiles Intranet. A project was launched in April 2019, with an ambitious goal: to go-live before the end of the year. The goal was reached and now connect drives employee engagement, facilitates closer collaboration, and enables to access information more efficiently.

Sourcing Expert Solutions

ELCA has previously delivered the solution for the SharePoint collaboration project. From the beginning CONCORDIA’s management had planned to use the same system for a new intranet. This way the strong foundation of SharePoint was to be used and enhanced with the advanced Intranet features of LiveTiles.
LiveTiles solves common issues that come with intranets built upon SharePoint, including multi-language functionality, responsive design quirks, navigation logic, communication channels and more.
This approach ensured that CONCORDIA got the maximum value possible from its SharePoint infrastructure – with minimal disruption to its existing business-critical services. It also guaranteed that CONCORDIA could retain its high standards in terms of confidentiality and security.

Bespoke Features and Functionality
ELCA has previously worked with CONCORDIA on two successful projects and CONCORDIA was very confident of ELCA’s ability to “make it work”, as their slogan claims.
ELCA closely collaborated with CONCORDIA's project team and key business users to elaborate the requirements of the new intranet. Their conversations revealed that CONCORDIA required an intranet that:

  • is simple to navigate and requires minimal onboarding;
  • offers a new bulletin board for important announcements;
  • has the ability to create groups for special internal communities;
  • boosts collaboration and employee satisfaction;
  • expedites the completion of business-critical processes.

ELCA consultants paid close attention to those needs and made sure that the project never lost sight of them. The LiveTiles intranet connect hit the mark, and it met those critical objectives.

The ELCA Approach
Thanks to the close collaboration between ELCA and CONCORDIA, the project was a great success and delivered in a timely manner. The team members were very supportive, as they provided detailed and clear information whenever it was requested.

ELCA offered a unique approach that delivered great results on this complex project.

This approach included:

  • Agile based approach
    Wherever possible the project team used agile practices to gain ground and was able to rapidly show first results to decision makers and key business users. This paid off in gaining vital support for the project from all sides.
  • Close consultation
    ELCA took the time to develop a clear view of the big picture through close consultation with CONCORDIA team members. Those strategic conversations helped guide the project and ensure that every part of this complex implementation was accurately expected.
  • Industry insight
    To identify the best path forward, ELCA carefully listened to the backstory and called upon its expert knowledge of industry technologies. To get the best results possible for CONCORDIA, ELCA engineers worked closely with the internal project team.

Built to Last

connect – the new intranet of CONCORDIA supports the company in an ideal way for current and future challenges. It supports collaboration and helps to further increase efficiency in the daily work.




CONCORDIA Versicherungen is a leading Swiss insurance company that offers its customers complete security and protection whenever they need it. With approximately 1,300 employees, the company relies on modern technology to facilitate its national operations. In this spirit, the company executed a significant update in 2017 and made the first steps towards a modern workplace with SharePoint. For more information on CONCORDIA, please visit www.concordia.ch or follow on LinkedIn: https://www.linkedin.com/company/concordia-ch/


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