RIO allows BCV to take an important step forward in the development of its operational ICS
Five years ago, in response to significant regulatory changes and a general rise in risk management-related expectations, BCV decided to expand and strengthen its operational internal control system (ICS). Line management identified more than 300 operational fulfilment risks in partnership with Risk Management, and over 1,000 operational and management controls were identified and cascaded within the organisation.
These changes led to a huge increase in paper and IT formats, which complicated the task of referencing risks and controls, following up on the controls that had been implemented and documenting those controls. To rectify the situation, the Bank launched a project in 2017, the aim of which was to roll out a dedicated application that would simplify and improve the efficiency of the process of defining operational and managerial controls, implementing those controls at manager level and following up on them.
An analysis of commercially available applications failed to identify a tool with the necessary features. BCV therefore decided to develop a bespoke application, awarding the contract to ELCA as part of a tendering process.
In summer 2017, ELCA began the process of developing a web-based intranet application using the specifications supplied by BCV, including modelling the screens it had designed with a specialist consultant in user experience. The key functions developed for the application are:
- Itemising, describing and updating all operational fulfilment risks and the associated operational and managerial controls;
- Delivering a simple, intuitive tool that enables all managers to train in, carry out and document all managerial controls;
- Enabling each manager to track in real time the timelines and results of managerial controls carried out by managers who report to them using a synoptic dashboard.
Moreover, the application has another module comprising functions for reporting and logging operational incidents.
Named RIO – an acronym of its full description in French – the solution was phased in starting in spring 2018.
Today RIO is performing to the satisfaction of more than 350 managers, who use the application for an average of 1,300 managerial controls a month. The controls are tracked at the Bank’s most senior level and are the subject of periodic reports to its governing bodies.
RIO enables BCV to sustain key developments in its operational control system and to respond to growing expectations in this area. Implementing RIO has further strengthened the Bank’s risk management framework.
Maxime Mermier – Head of Risk Management
Data centralisation and management controls
Data centralisation makes it easier to link up the risks, controls and incidents. Carrying out managerial controls in RIO not only simplifies managers’ work, but also the task of consolidating and supervising results.
Simplified access to risks, controls, incidents and results of controls for all managers in line with their user rights
Refined user rights management by department and module simplifies user access to the modules and data in RIO on a “need to know” basis.
Consolidated, dashboard-based results presentation provides a clear, virtually real-time view of the situation. The drill-down function delivers an evaluation of the situation at all levels of the bank, while the drill-through function gives rapid access to the detailed results of controls.
BCV is one of Switzerland’s biggest banks and has been the go-to bank for people in Vaud Canton since it was founded in 1845. The primary goal of the listed bank is to contribute to the development of the Vaud economy.
It has built close ties with local residents and businesses, thanks to its 1,900 employees across more than 60 branches backed up by almost 130 ATMs. It also offers 24-hour online banking services and operates a Customer Service Center to provide personalised responses to customers’ questions.
The Bank’s solid balance sheet has earned it a AA rating from Standard and Poor’s.
BCV offers a wide range of services for private customers, companies and pension funds. With one out of every two Vaud residents and companies banking with BCV, the bank is the leader in the canton’s banking market.
In line with its mission and corporate responsibility, BCV supports some 650 sporting, cultural and social associations and events. In 2018 it contributed the equivalent of CHF 700 per Vaud household in dividends and cantonal and communal taxes.