No more paper, envelopes or filing piles for Retraites Populaires customers. Now, Retraites Populaires is able to provide a transparent and flexible customer relationship – thanks to ELCA Digital Agency, who developed the solution on top of the iPension solution offered by NEOSIS – an ELCA Company.
Retraites Populaires launched the "Online Personal Space" portal that brings numerous advantages to customers. Access to all information and topics is quick and easy and all contracts, policies, forms or invoices can be found via a clearly arranged main menu.
Round-the-clock service ensures efficient management of all businesses while also increasing customer satisfaction and strengthening the trust relationship with customers.
In addition, data storage is 100% secure – the portal is hosted exclusively in Switzerland – a fact that has become demonstrably important for many customers.
Customers can save time by filing digitally
The " self-service portal " allows secure management of documents and requests anywhere, anytime – via desktop or even conveniently via cell phone. Nowadays, the mobile application has become just as important as the application on the desktop – ELCA skillfully integrated this within the scope of the project: ELCA's UX teams worked closely with the development teams to provide customers with a unique user experience. Special attention was paid to the usability of the design to ensure the portal is as easy to use as possible. That means no more tedious and time-consuming searching.
Everyday life becomes digital and even more sustainable
Thanks to this new digital platform, customers can manage their affairs in a transparent, flexible and responsible way, which contributes to widely shared goals: stop wasting paper and go digital. Retraites Populaires' company goal, on the other hand, is to constantly evolve and grow. New features are already in the pipeline: real estate preview, pension calculator, expert advice and the possibility of exclusive offers.