Sales Force Automation

Case studies

Sales Force Automation aims at providing support to sales team for improving time to delivery of quotations, preventing the loss of hot leads and improving efficiency with carrying out administrative tasks.

ELCA’s solution for Sales Force Automation focuses on the following key business roles: Head of Sales and Sales Person.

  • For Head of Sales, we provide personalized Key Performance Indicators – organized on user friendly real-time dashboards – allowing to forecast and control sales activity (sales pipeline, transformation rates, lead source effectiveness, neglected leads, overdue opportunities, etc.).
  • For Sales Persons, we provide the ability to access and update buisness information anywhere/ anytime, using their preferred devices (Outlook, tablet, mobile phone): online and offline access is available. Tailored dashboards presenting open opportunities, new assigned leads or next planned activities support the sales persons in their daily business.

« We realised that without a new and efficient CRM, we would not be able to ensure our level of quality vis-à-vis our customers in the future.
Since we implemented the solution, our customers have been asking us how we are able to respond to them so fast!

Urban Achermann - Director Sales & Marketing

ELCA experts have been successful in delivering cost-effective SFA solutions in various businesses such as: Sports, Finance, Utilities and Service industries.

Thanks to our broad portfolio of services, we are one of the few providers able to support you throughout  the project – from requirements elicitation to operations – with:

  • Business Consulting for refinning your sales organization and processes
  • Business Intelligence (BI) for enhanced analytical capabilities (fraud detection, big data, etc.)
  • Enterprise Content Management (ECM) for handling sales documentation
  • Enterprise Portals for allowing customers to consult and validate their offers
  • Hosting / Application Management for providing your SFA solution as a service
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