Optimize your customer's end-to-end journey

From prospection to nutrition, we are your partner of choice to develop and integrate the solution you need.

expert
Bertil Maire
Head of Business Line Customer interaction management chez ELCA

Customers expect a democratized, personalized, unique and seamless experience with no barriers between channels. Companies must fulfill this expectation to survive a digital transformation. ELCA is your 360° partner for building digital touchpoints. ELCA uniquely combines expertise on CRM, web, mobile and user experience. ELCA’s solutions respond to constantly changing customer demands and also address your security and business criticality concerns.

Impactful prospective actions

Make the most out of cutting-edge Digital Marketing tools and automatization: Develop synergies with your CRM, orchestrate your channels and develop personalized customer journeys based on customer insights and segmentation.  Learn from your campaigns. Combine innovation with user-friendly marketing capabilities.

 

HEAR FROM OUR CUSTOMERS: To support its growth strategy thru the efficient coordination of its external partners to run efficient campaigns, Quickline decided to <<invest in its marketing platform>>.

 

MORE LINKS: Find out more about Dynamics 365 Marketing.

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Sales pipeline management

Exploit a 360-degree view of your existing and potential customers. Manage your sales process for an accurate sales pipe.  Bring insights to your sales team on next best offer. Embed with the marketing solutions, break the silos between your sales and marketing efforts for a unique customer experience

 

HEAR FROM OUR CUSTOMERS:

Hamilton Medical leveraged its standard central Customer Engagement platform to meet additional demand driven by COVID.

Satisfaction - Customer Service

Position customer in the center, orchestrate your services. Improve your customer experience with quicker case management (Customer Service) and optimized on-site service (Field Service). Integrated with your sales or marketing application, you recognize your customer faster. By managing your teams' availabilities, capabilities, knowledge base and customer installed base you can increase your customer and field service efficiency.

 

HEAR FROM OUR CUSTOMERS:

 

Discover how Garantiefonds could handle high increase of claims in a timely manner with the COVID crisis.

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Attractive connection points

Deploy the full range of available digital channels to maximize your engagement with customers.

 

Web portals: Develop your brand awareness, commitment, trade, or service

E-commerce solutions: Sell online 

Mobile apps:  Give your clients and employees easy access to your services - anytime and anywhere

User Experience: Optimize your interfaces defining specific pathways for each profile

Chatbot and virtual agents:  Discover our solutions for great customer care and experience

Offers and Webinars

HOW TO GET STARTED:

  • Learn more about our Discovery packages to embrace a 360-degree view on your customers and improve your targeting by aligning the right offer to the right segment.

 

ENGAGE WITH US:

  • Discover how to increase your Customer Insights by joining our next webinar and unleash the asset value of your database.
  • Join our next “App in a Day” workshop and discover how to build simple apps to streamline your processes.
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Contact: Bertil Maire

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