Cette opportunité est basée à Lausanne

Support Technician


We are looking for a Support Technician based in Lausanne

In this role

In Cloud Services, your main goal will be to ensure service continuity for our customers. You take preventive actions, react to monitoring alerts and answer to customer requests.

You are looking for service oriented person with technical support skills, motivated to learn on a mixed environment (workstation and servers).

The support team manages highly critical systems around the globe, more than 5’000 servers and containers, as well as workplaces and office IT equipment’s. You will have the opportunity to work on various challenges covering a large technology spectrum (from os layer, network, databases, applications, …) on different cloud platforms.In addition to the main support activity (handling change requests, react on alert, and incident tickets), you will be involved in activities such as preparation and roll out of IT equipment’s (servers, storages components, network components, workstation, laptops), enhancement of procedures and documentation as well as customer projects.

Ce que nous proposons

  • A pleasant working environment in a motivated team with solid expertise
  • A broad field of technology, from standard applications to micro-services on public clouds
  • An amazing work diversity ranging from small projects to wide programs
  • Intensive collaboration with ELCA engineers, experts and managers as well as directly with customers from various business areas

About your profile

  • You have an existing experience as a support technician (workstation or servers)
  • Organized, dynamic, writing and communication skills.
  • Education in IT (CFC / HES level or equivalent)

Your experience covers some or all of the following:

  • Handle incidents according to their priority
  • Use monitoring tools to monitor the status of the infrastructure
  • Setup new systems and ensuring regular maintenance in our DC
  • Linux and Windows operating system
  • Networks (firewalling, routing, switching)
  • Experience in the VDI would be greatly appreciated

You have an excellent command of spoken and written French and English.

This position will be located in Lausanne and will require to visit our customers onsite in Romandie.

If you are INTERESTED in applying for this position, please send us your complete application (CV, cover letter, letter of reference, diplomas and certificates).

En continuant votre navigation sur ce site, vous acceptez l'utilisation de cookies ou technologies similaires ayant pour finalité la réalisation de statistiques de visites sur notre site (tests et mesures d'audience, de fréquentation, de navigation, de performance), mais également de vous proposer des contenus et annonces ciblés et adaptés à vos centres d'intérêt.

Nos cookies ont été mis à jour. N'hésitez pas à mettre à jour vos préférences.


Gérer vos préférences cookies

Mettre à jour vos préférences cookies

Vous pouvez vous informer sur la nature des cookies déposés, les accepter ou les refuser soit globalement pour l'ensemble du site et l'ensemble des services, soit service par service.

OK, tout accepter

Flux de visiteur

Ces cookies nous offrent un aperçu des sources de trafic et nous permettent de mieux comprendre nos visiteurs, tout en garantissant leur anonymat.

(Google Analytics et CrazyEgg)


Outils de partage

Les cookies de médias sociaux permettent de partager des contenus sur vos réseaux préférés.



Connaissance du visiteur

Ces cookies sont utilisés pour suivre les visiteurs sur les sites Internet.

Ils doivent nous permettre d’offrir à nos visiteurs identifiés davantage de contenus pertinents et ciblés (ClickDimensions) et d’afficher des publicités susceptibles d’intéresser les utilisateurs (Facebook Pixels).


Pour plus d'informations relatives à la protection de données, cliquez ici.