Cette opportunité est basée à Paris

Technical Project Manager

Appliquer

Being a successful Cloud Computing company, SecuTix understands the importance of developing its greatest asset – its people. That is why, as we are growing our customer portfolio, SecuTix is now expanding its Professional Services team. Within the market we have roles delivering market leadership, Sales, Professional Services and Customer Support & Success.

 

You will join a cloud engineering team and assist the onboarding team whose mission is to deploy and configure our Ticketing & Engagement solution, to support our customers in change management and to foster the adoption of our solution. You will manage the hardware and device deployment and maintenance for both of those teams. The position is based in Paris.

In this role

  • Maintain list of compatible and supported standard ticketing equipment
  • Maintain list of certified suppliers / partners
  • Handle all administrative aspects (review vendor offers, maintain standard price list, installation report on customer sites, equipment selection & ordering…)
  • Maintain inventories of deployed equipment
  • Analyze and resolve any technical issues related to computer systems, wifi & internet connection, and ticketing equipment
  • Must be available to provide on-site servicing and rectify the major equipment issues (POS, printers, …)
  • Maintain installation / troubleshooting equipment documentation 
  • Install software packages and updates, and escalate with detailed info / logs to IT experts
  • Provide feedback that includes customer information and usage reports for the equipment
  • Manage interface implementation’s project in collaboration with SecuTix’s architects and API experts
  • Provide technical support and recommendation for API integration and interface implementation
  • Able to take the responsibility on simple troubleshooting CE request
  • Monitor sales launch of major events for our clients

Ce que nous proposons

  • A stimulating and professional working environment in a dynamic team with extensive expertise
  • Exciting projects using the latest technologies
  • Flat organizational hierarchies and cross-functional teamwork
  • Close contact with customers in the creative, sports and entertainment industries
  • A supportive culture with excellent opportunities for professional and personal training and development

About your profile

  • At least 5 years’ relevant experience
  • Hands on experience with SaaS products and associated hardware
  • Client-facing experience in an implementation environment
  • Fluent in French and in English
  • Knowledge of configuring and troubleshooting hardware and payment peripherals
  • Strong technical understanding of product/service interfaces with ability to troubleshoot and train/educate clients in operational procedures
  • Ownership of technical relationships throughout project lifecycle
  • Ability to build and maintain excellent relationships with customers, partners and colleagues
  • Strong verbal and written communication skills

 


If you are INTERESTED in applying for this position, please send us your complete application (CV, cover letter, letter of reference, diplomas and certificates).

En continuant votre navigation sur ce site, vous acceptez l'utilisation de cookies ou technologies similaires ayant pour finalité la réalisation de statistiques de visites sur notre site (tests et mesures d'audience, de fréquentation, de navigation, de performance), mais également de vous proposer des contenus et annonces ciblés et adaptés à vos centres d'intérêt.

Nos cookies ont été mis à jour. N'hésitez pas à mettre à jour vos préférences.

fermer
save

Gérer vos préférences cookies

Mettre à jour vos préférences cookies

Vous pouvez vous informer sur la nature des cookies déposés, les accepter ou les refuser soit globalement pour l'ensemble du site et l'ensemble des services, soit service par service.

OK, tout accepter

Tout désactiver

Flux de visiteur

Ces cookies nous offrent un aperçu des sources de trafic et nous permettent de mieux comprendre nos visiteurs, tout en garantissant leur anonymat.

(Google Analytics et CrazyEgg)

Nouveau

Outils de partage

Les cookies de médias sociaux permettent de partager des contenus sur vos réseaux préférés.

(ShareThis)

Nouveau

Connaissance du visiteur

Ces cookies sont utilisés pour suivre les visiteurs sur les sites Internet.

Ils doivent nous permettre d’offrir à nos visiteurs identifiés davantage de contenus pertinents et ciblés (ClickDimensions) et d’afficher des publicités susceptibles d’intéresser les utilisateurs (Facebook Pixels).

 

Nouveau
Pour plus d'informations relatives à la protection de données, cliquez ici.