Your CRM Solution with Microsoft Dynamics 365
Digitalize your marketing, sales and customer engagement processes with Microsoft Dynamics 365 CRM — powered by ELCA, your trusted Swiss partner.
Digitalize your marketing, sales, and customer engagement with Microsoft Dynamics 365 — Marketing and Sales to grow your pipeline, paired with Customer Service, Contact Center and Field Service to retain and support your customers after the sale. This unified, cloud-based platform delivers a 360° customer view, AI-powered insights, and seamless integration across every customer-facing team.
Grow your business with Microsoft Dynamics 365 CRM
- Generate and Convert More Leads: Digitize marketing campaigns, personalize customer journeys, and turn prospects into loyal customers.
- Sell Smarter, Close Faster: Give your sales teams a 360° view of every account, AI-powered forecasting, and native Teams collaboration.
- Unify the Customer Journey: Connect marketing, sales, and service on a single platform so every team acts on the same customer context.
More than implementations: full lifecycle CRM support
ELCA is not only your partner for new CRM deployments, we help you modernize, maintain, evolve, and migrate your existing Microsoft CRM landscape. Whether you're rolling out Dynamics 365 Sales and Marketing for the first time, extending your current platform with Copilot and AI agents, or integrating CRM with your ERP and service operations, ELCA ensures continuity, adoption, and long-term value for your CRM investment.
As a Microsoft Solution Partner
ELCA brings proven expertise with certified specialists in Dynamics 365, AI, Azure, and security. We deliver tailored, scalable CRM solutions that boost pipeline performance, strengthen customer loyalty, and drive measurable ROI, aligned with your strategic business goals.
Why ELCA?
Certified Microsoft Expertise
Senior specialists in Dynamics 365 Marketing, Sales, Customer Service, AI, and Power Platform, delivering best-in-class CRM solutions.
End-to-End Transformation
From process design to go-live and continuous improvement, we provide unified CRM, AI, and omnichannel capabilities adapted to your industry.
Security & Compliance
Robust cybersecurity, Swiss data protection (FADP/GDPR) compliance, and legacy system integration for a future-proof CRM.
Proven ROI & Change Management
Maximize adoption with process optimization, user training programs, managed services, and continuous CRM evolution.
Explore Dynamics 365 CRM Modules
Dynamics 365 Marketing – Digitize Your Customer Journeys
For businesses looking to generate more qualified leads and deliver personalized, data-driven marketing campaigns.
- Customer Journey Orchestration by building personalized, multi-channel journeys based on customer insights and segmentation.
- Marketing Automation by managing contacts, campaigns, and lead nurturing from a single platform.
- Native Dynamics 365 Integration by connecting marketing efforts directly with sales and customer service for unified customer experience.
- Real-Time Performance Tracking by measuring campaign results and continuously optimizing engagement.
Dynamics 365 Sales – Sell Smarter, Close Faster
For businesses aiming to give sales teams a 360° customer view and accelerate pipeline performance.
- 360° Customer & Pipeline View by consolidating existing and prospective customer data to guide every sales conversation.
- AI-Powered Forecasting by surfacing insights and next-best actions to help reps prioritize the right opportunities.
- Embedded Microsoft Teams Collaboration by connecting sales reps with customers and internal experts without leaving the workspace.
Dynamics 365 Customer Service, Contact Center & Field Service – From Fragmented Service to Lasting Performance
For businesses ready to move from fragmented systems and manual work to connected, AI-driven service on one Copilot-first platform.
- Higher first contact resolution: AI agents detect customer intent and route each request to the right team on the preferred channel.
- Lower average handle time: One workspace with full customer context, with Copilot transcribing, summarizing and suggesting answers in real time.
- Greater productivity: AI agents handle cases and keep knowledge up to date, so agents can focus on what needs human judgment.
- Higher technician utilization: On-site cases flow directly into Field Service, with the right skills planned.
With real-time KPIs and AI quality analysis on every interaction, team leads can deliver a better customer experience, higher efficiency and more growth.
Microsoft Dynamics 365 CRM: Ready for Regulated Markets
Dynamics 365 CRM is built for Swiss regulated sectors, offering secure, compliant, and audit-ready customer engagement.
- Secure Cloud & Swiss Data Residency: Hosted on Microsoft's Swiss data centers, Dynamics 365 ensures data residency, FADP/GDPR compliance, and alignment with FINMA guidelines.
- Local Compliance with Swiss Partners: ELCA integrates Dynamics 365 CRM with Swiss-certified solutions to support compliant customer data handling across regulated industries.
- Certified & Trustworthy: With industry-leading certifications (ISO 27001, SOC 2, etc.), Dynamics 365 supports high security, full traceability, and reliable auditing.
Not sure which CRM module is right for your business?
Contact ELCA today for a personalized consultation, and our experts will help you determine the right mix of Marketing, Sales, and Customer Service to fit your growth strategy.