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Solutions for Banks
Boost efficiency in banking with integrated data management, improving onboarding, service speed, and compliance with digital solutions
Digital transformation in banking can only be achieved with effective management of customer information. An integrated approach to managing customer data provides sales and service teams with relevant data when and where they need it to fulfil ever-changing customer expectations.
Advanced Intelligent Information Management (IIM), DMS/ECM, automation and AI enable a 360-degree view of all customer information for your employees. This means that employees have all the information they always need at their fingertips, enabling them to provide customers with the best possible information.
Optimizing Banking Processes for a Seamless Experience
Optimization of onboarding
Improve bank customer onboarding and service request processing with instant access to customer information across all touchpoints, directly from your CRM or case management applications.
Improve your customer service
Eliminate inefficient processes, expand digital processes for credit applications, customer enquiries, etc. and increase your processing security and efficiency.
Effective compliance management
Meet current and new legal requirements reliably, find the right data in no time at all and fulfil your data protection requirements.
"For years now, the ELCA team has been supporting us in our digitalisation programme and ECM strategy. By migrating to ELCA eDossier as an archiving and document management solution, we were able not only to reduce our operating costs, but also benefit from a modern, flexible and open system. Thanks to its underlying in-house products (eDossier Mosaic for the user interface and QDB for interfaces), ELCA is able to react very flexibly and individually to diverse needs. It has given us ongoing advice with our requirements analysis, implemented functionality promptly in all cases and supported operations reliably."
Adrian Fuchs
Senior Business Analyst and Product Owner- Business Management/ Team Open Banking at Esprit Netzwerk (network of 26 regional Swiss banks)
Modern Mosaic ECM frontend for banks
The centralized user interface enables users to work more efficiently. Users can now search the digital archive directly from their workstation at record speed and get a 360-degree view of the customer. This enables them to shorten their response times to customer enquiries.
The file structure can be customized to the consultant's requirements with a single click.
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Jan Steuerwald
Senior Project Manager
Introducing Jan Steuerwald, our Senior Project Manager for Mosaic IIM Solutions