AWS Cloud-Powered Public Chatbot

Organizations that communicate with a large public audience (events, platforms, institutions, NGOs) face recurring challenges:  

• High volumes of repetitive questions from external users,
• Support teams overloaded with low-value,
• Operational inquiries
• Information spread across websites, PDFs, FAQs, and internal documents
• Limited availability outside office hours, difficulty handling traffic peaks during events or public campaigns
• Need for a secure and reliable solution exposed to the public 

Seamless External-Facing Chatbot on AWS. Precise content grounding, secure deployment, and scalable performance for public audiences. 

ELCA provides an external-facing chatbot built on AWS, designed to answer public questions accurately using the organization’s validated content. 

The chatbot leverages a Retrieval-Augmented Generation (RAG) approach to ground answers in official documents and website content, ensuring reliability and consistency. Hosted on AWS, the solution is scalable, secure, and able to handle large numbers of concurrent users. 

ELCA supports clients end-to-end: content preparation, chatbot design, cloud deployment, and continuous improvement based on usage insights.