Mosaic: our framework and “accelerator” for your eDossier and workflow front end.

With Mosaic, ELCA is offering an accelerator for your lean and modern business web applications such as eDossier (DMS front end) and eInbox (workflow and mail inbox front end). Since it reuses tried and tested modules that are constantly being maintained and enhanced, it is the ideal combination of project development and product purchase. It gives you a client that is tailored to your needs and focuses on optimal user friendliness for maximum efficiency and performance.

For the front end, ELCA Mosaic provides modules based on modern technologies to construct a personalised web client tailored to your needs.

For the back end of the client, Mosaic contains a service layer with integral connections to your content systems. This guarantees a standardised service for the front end. Mosaic has pre-existing functionality to integrate it with various content systems.

The benefits of using ELCA Mosaic

Compared with a one-off solution, you benefit from the accelerator effect – many modules already exist and can be used in your solution. The “project extension” feature does not modify existing code, but instead enhances or overrides it.

Another major benefit is software maintenance. ELCA Mosaic minimises the risk, ensuring upgrade compatibility and enabling new features to be added. So the client and the technology are always state-of-the-art.

Compared with a configurable off-the-shelf solution, you benefit from far more flexibility during implementation. You have a user administration function that is tailored to meet your needs and provides a high degree of user-friendliness and efficiency. This is also reflected in the client's performance:

• higher “perceived performance” because the click paths are shorter (increased user-friendliness)
• preload effect because the click paths are predictable and the system can load data even before the user has clicked (e.g. scroll function between documents)
• higher effective performance because the client has been developed in a streamlined manner – especially compared with standard clients from product manufacturers, which have to be configured and for which this configuration often has to be interpreted at runtime.

Areas of application and industries

Mosaic front ends – tailored to suit customers – are used in various industries and for diverse areas of application. Current examples include banking and finance, health insurance and property management.

The following modules are based on the ELCA Mosaic Framework:

• Document research, dossier display and case management
• Structures and consolidates documents from one or more content systems to form a context-related eDossier with a clear dossier structure (arranged in tabs, displaying all the relevant information on one screen)
• Displays additional dossier information from specialised applications
• Integral viewer for document display
• Intuitive, user-friendly search, filter, sort and display
• Individual case files (streamlined case management)
• Comment function (for documents and case files)
• Provides a 360-degree view of case-related documents by dynamically linking information that belongs together from specialist applications, input management, business process management, customer communication management and electronic archives.
• Supplements existing content systems and specialist applications with functions for processing documents and files (drop zone, case processing – document bundling, comment function, multi-export (merge), Excel export, Outlook add-in, Office integration, offline mode, etc.).

• Case Management is articulated around a case centric view (instead of a document centric view)
• Cases can be linked to a dossier
• Cases can be created manually by a user or by interfaces such as an omni channel inbox or ERP for example
• Seamless integration with eDossier, including a document preview and an embedded case view within the (customer) dossier
• A team inbox, through which any user can take over cases at will
• Each case comes with a To Do list, whose tasks are handled on a status basis
• To Do list's tasks can be assigned to other users
• Includes due date and reminder
• Comment functionality
• Predefined and configurable case types with predefined to do lists
• Searchable overview of all cases of a user or a team. Overview of own tasks etc.

• Digitalising processes – makes the document flow transparent from input to archive
• Builds on and can be integrated into the existing workflow or BPM solution, thereby connecting the digital inbox with the existing infrastructure. Alternatively, an internal state machine can be used for workflow mapping.
• Workflow, mail inbox solution and task inbox can be fully integrated into the eDossier client
• Document properties can be efficiently completed and modified
• Approval/release actions
• Documents and document properties can be assigned to downstream systems intuitively, efficiently and independently of location.
• Background processing
• Approval actions can also be optimised for smartphone use

• Records management tool for managing filing plans. Covers more than just information retention periods. The progressive digitalisation of documents and processes means it's important to use a company-wide filing plan to meet the challenges of changing legislation and guidelines, thereby being able to manage the associated risks better.
• Retention periods, legislation and guidelines are managed centrally in a web application.
• Business processes and record types are brought together in a single context.
• The recordsCockpit supports dossier creation, delivers improved future-proofing and reduces complexity.
• The potential for process automation can therefore be more easily exploited.

• eInventory manages your physical archives using modern methods and an attractive, intuitive user interface. (If, despite ongoing digitalisation and a reduction in paper archiving, an archive still exists in which documents or historical artefacts are physically stored.)
• Integrated into eDossier and additional peripheral systems
• Manages storage locations (multiple sites)
• Manages storage containers such as folders, boxes, etc.
• Uses barcodes for easy storage
• Search, filter and sort functions for stored containers
• Storage, loan and research requests
• Overview of requests via simple task management