Engage with your
customers

How to further develop your customer engagement on all your channels in a secure, modern and innovative way.

Sales & Marketing automation UX Mobile eCommerce Web portal Customer Insights

Customers expect a democratized, personalized, unique and seamless experience with no barriers between channels. Companies must fulfill this expectation to survive a digital transformation.

Webinar - Customer Engagement
Webinar - Customer Engagement
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ELCA is your 360° partner for building digital touchpoints. ELCA uniquely combines expertise on CRM, web, mobile and user experience. ELCA’s solutions respond to constantly changing customer demands and also address your security and business criticality concerns.

To improve customer service and make internal collaboration more efficient, Hamilton needed to standardize and consolidate its global CRM environment.
"At ELCA, specialist expertise is complemented by pragmatic thinking – it’s fun working with them." 

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Alexander Starcevic, 
Director of Marketing, Hamilton Medical

BCV has chosen ELCA to provide solutions for their mobile banking application, their corporate website and to manage their customer cases. This allows BCV to discuss with just one partner and ensures coherence between channels.

ELCA Industry Solution

Discover how ELCA can help you to engage with your customers

Omnichannel case Management

A cutting-edge case management solution that improves customer interaction processes and supports your digital transformation. It’s how to address today’s business criticality, security and data protection requirements.

Discover our omnichannel case management solution

Discover our omnichannel architecture solution

Sales and marketing automation

Expand your business with our CRM solutions for Sales and Marketing Automation. Build company-wide knowledge of your customers and leverage this data to define your sales strategy and automate personalized marketing activities over multiple channels.

Discover our sales and marketing automation solution

Customer touch point

Choose the right partner to guide you through the multiple challenges of creating effective digital touchpoints with your customers – from a unique user experience design through channels such as corporate website, customer portals and mobile applications, ELCA makes it work.

Discover our mobile apps solution

Discover our UX solution

Discover our eCommerce solution

Discover our web portals solution

Discover our chatbot & virtual agent solution

Discover our Extended Reality solutions

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ELCA partners with Intershop

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The SVK is automating the auditing process for its health insurer customers

Solutions

Discover how we can support your digital transformation

Transform your
IT
Envision your
future business
Optimize your
operational efficiency

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