Engage with your
How to further develop your customer engagement on all your channels in a secure, modern and innovative way.
Customers expect a democratized, personalized, unique and seamless experience with no barriers between channels. Companies must fulfill this expectation to survive a digital transformation.
To improve customer service and make internal collaboration more efficient, Hamilton needed to standardize and consolidate its global CRM environment.
"At ELCA, specialist expertise is complemented by pragmatic thinking – it’s fun working with them."
BCV has chosen ELCA to provide solutions for their mobile banking application, their corporate website and to manage their customer cases. This allows BCV to discuss with just one partner and ensures coherence between channels.
Discover how ELCA can help you to engage with your customers
Omnichannel case Management
A cutting-edge case management solution that improves customer interaction processes and supports your digital transformation. It’s how to address today’s business criticality, security and data protection requirements.
Sales and marketing automation
Expand your business with our CRM solutions for Sales and Marketing Automation. Build company-wide knowledge of your customers and leverage this data to define your sales strategy and automate personalized marketing activities over multiple channels.
Customer touch point
Choose the right partner to guide you through the multiple challenges of creating effective digital touchpoints with your customers – from a unique user experience design through channels such as corporate website, customer portals and mobile applications, ELCA makes it work.