Your partner of choice for Microsoft Dynamics 365

A unified management solution (ERP) for all business functions for small and medium-sized companies.

Recently renamed Dynamics 365 Business Central and fully integrated with the MS platform (Office 365), the management system (historically known as Navision) is able to cover all business activities: Financial Management, Logistics, Sales and Customer, Project Management and Production. Dynamics 365 Business Central provides a centralized view to decision makers, enabling them to manage operations in a secure and transparent way. ->> More information

Dynamics 365 Finance helps you automate and modernize your global financial operations. Monitor your performance in real time, predict future outcomes and make data-driven decisions to secure your business growth. Leverage this module to drive strategic financial decisions enhanced by artificial intelligence. Unify your financial processes to reduce operational expenses while decreasing both complexity and risk.     >> More information available here.

Dynamics 365 Supply Chain Management helps you transform your manufacturing and supply chain operations. Use predictive insights stemming from artificial intelligence (AI) and the Internet of Things (IoT) across planning, production, inventory, warehouse and transportation management to maximize your operational efficiency as well as your products' quality and profitability. Use this module to innovate with smart manufacturing operations : Modernize your warehouse management, optimize the performance of your production, automate your supply chain and maximize the life of your assets.     >> More information available here 

Microsoft Dynamics 365 Project Operations helps project-based organizations connect your sales, staffing and resourcing, project management, and finance processes in a single application that helps to accelerate project delivery, and maximize profitability. It provides organizations with the tools they need to control projects using traditional waterfall, agile methodologies, and manage resources with accurate information for analysis of resource allocations and utilizations. Powered by Microsoft Power Platform, it provides customers a set of capabilities that enable everyone to analyze, act, and automate across their organization to transform their project-based business from the ground up.

Dynamics 365 Human Resources (formerly Dynamics 365 Talent) streamlines many routine recordkeeping tasks and automates several processes related to staffing your organization. These processes include employee retention, benefits administration, training, performance reviews and change management. Human Resources also provides a framework for human resources staff to manage areas of oversight.     >> More information available here

Dynamics 365 Commerce (formerly Dynamics 365 Retail) delivers a comprehensive omnichannel solution that unifies back-office, in-store, call center and digital experiences. This module enables you to build brand loyalty through personalized customer engagements, to increase revenue with improved employee productivity, to optimize operations and to drive supply chain efficiencies.     >> More information available here

With the powerful, out-of-the-box data analysis, application development and workflow optimization tools of the Microsoft Power Platform, your digital transformation is easier than ever. Get more value from your Dynamics 365 system with new and unique ways to tap, explore, and deliver your data where you need it :

• Power BI enables easy analysis and visualization of data - Make reliable and informed business decisions by providing all employees with meaningful and data-driven insights. >> To learn more
• PowerAutomate automates processes - Increase company productivity. Achieve more by giving your employees the ability to automate organizational processes. >> To learn more 
• PowerApps provide the user interface -Turn ideas into business solutions by enabling everyone to create custom applications that solve business challenges. >> To learn more 
• Common Data Service stores and provides data - Bring your data together more easily and create powerful apps quickly with Common Data Service, a compatible and scalable data service and app platform integrated with Power Apps.  >> To learn more 

Exploit a 360-degree view of your existing and potential customers. Manage your sales pipeline and bring insights to your sales team on your next best offer. Embed in marketing solutions and break the silos between your sales and marketing efforts for a unique customer experience. Feel free to further explore Dynamics 365 Sales capabilities on Microsoft dedicated website or discover how Hamilton leveraged its standard central Customer Engagement platform to meet additional demand driven by COVID.

Develop synergies with your CRM, orchestrate your channels and develop personalized customer journeys based on customer insights and segmentation. Learn from your campaigns. Combine innovation with user-friendly marketing capabilities. Find out how to orchestrate your customer journeys with Dynamics Marketing on Microsoft dedicated page.

Put your customers at the center of your activities. Orchestrate your services and improve your customer experience with quicker case management. Discover how you can increase your customer and field service efficiency on Microsoft dedicated page or learn how Garantiefonds managed to handle a steep increase of claims in a timely manner with the COVID crisis.

Improve your customer experience with optimized on-site service. Integrated with your sales or marketing application, your field team will recognize your customer faster. By managing your teams' availabilities, capabilities, knowledge base and customer installed base, you can increase your customer and field service efficiency. Discover the features available with Dynamics Field Service on Microsoft dedicated web page.

Unify all your customer data to generate AI-powered insights in real time and understand customer behavior using digital and cross-channel analytics. Bring together transactional, behavioral and demographic data in real time to create a 360-degree view of your customers and generate insights faster with an AI-powered customer data platform (CDP) that works with your existing stack. Learn the details of Microsoft's customer data platform on their dedicated web page.

The ELCA CRM NetworkViewer provides a dynamic, graphical overview of the network of connections of a record within CRM in Dynamics 365. >> More information available here