Energy Distributors: How to improve customer satisfaction and loyalty?

All the stakeholders / players are aware of these challenges. ELCA has been active in the CRM Energy sector for over 15 years and offers a dedicated solution for the Swiss market:

In response to these new challenges and backed by its in-depth knowledge and experience of the energy sector for over 15 years, ELCA offers an advanced customer relationship management solution dedicated to the energy sector.

The CRM Core Model Energy is a flexible, fully adaptable solution made up of various modules that can be deployed progressively at the desired speed. It is aimed at the Customer Service, Customer Portal, Call Center, Energy Sales and Services, Marketing and Field Technicians teams, as well as the managers who oversee these activities. The various modules enable the different players to interact using the same information with different processes and value chains. 

We are delighted to invite you to a webinar to discover how the ELCA Energy Core Model can help you to address your new challenges, revolutionize your business, better serve your customers, and increase productivity.

Highlights:

• Unveiling new Capabilities: Explore how your departments can improve their day-to-day efficiency thanks to the Energy Core Model Platform – essentially collaborative and customer oriented. 
• Tailored Approach: Learn about our specific methodology designed to quick start your journey with the ELCA Energy Core model Solution.

Why Attend?

• Discover ELCA's CRM Core Model Energy as a "gas pedal/Accelerator" bringing together the Swiss Energy best practices.
• Get to know ELCA's teams of experts dedicated to the success of your new CRM project (CRM mindset, Solution Integration, Change Management & Skills transfer).

Agenda:

13:00 – 13:05 – CRM Core Energy Introduction 

• Concept, Challenges, technology & Roadmap 

13:05 - 13:50 - Use Case Demonstration 

• Handling a customer call and managing a distance sale
• Deployment of fluid-connected meters
  • Customer information management 
  • Deployment planning management
  • Technician intervention management
• Customer portal 
  • My contracts, my invoices, my load curves.

13:50 – 14 :00: Project Quick Start 

• Approach, duration, methodology

Target Audience: 

• CMOs
• CSOs
• Head of IT / IT Manager

Are you ready to empower your Customer Relationship management efforts and stand apart in the competitive landscape?

RSVP at the Registration Link.

We look forward to seeing you at the forefront of the Marketing, Sales and Customer service revolution in the Swiss Energy Sector!