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One of the challenges facing energy companies is to improve customer satisfaction. As the first point of contact, Customer Service is central to meeting this challenge. Its efficiency plays an essential role in conveying the image of a competent distributor who listens, knows its customers and can offer them advice.
Programme :
13h00 - Launch
13:00 - 13:15 - Context and challenges faced by IS Nyon
- Presentation of the initial issues and main challenges in customer relationship management.
13:15 -13:45 - Presentation of the Core Model Energie solution and integration at SI Nyon
- Efficient management of customer cases and activity management, integration with Innosolv'Energy ERP to enhance customer knowledge, optimisation and monitoring of exchanges with prospects and customers.
- Demonstration of the solution implemented at SI Nyon
- Sharing lessons learnt from the project and feedback on change management and user buy-in
13:45 - 13:50 - Future prospects for SI Nyon
13h50 - 14h00 - Questions & Answers
Are you ready to make your customer relationship management more dynamic? Many market players are embarking on a revolutionary transformation of Marketing, Sales and Customer Service in the Swiss energy sector. Don't be left behind: join this innovative movement and make a difference!
Target audience :
- Marketing Managers (CMO)
- Sales Managers (CSO)
- Customer Service Managers
- IT Managers
About ELCA's Energy Core Model:
Faced with these new challenges, and thanks to more than 15 years of experience and in-depth expertise in the energy sector, ELCA offers an advanced customer relationship management (CRM) solution dedicated to the energy sector. The Energy Core Model is a flexible and fully adaptable solution, composed of various modules that can be deployed progressively at the desired pace. It is aimed at Customer Service, Call Centres, Energy Sales and Services, Marketing and Technicians in the field, as well as the managers who oversee these activities. The modules enable the various players to interact with the same information via adapted processes and value chains.
The solution is preconfigured for easy integration with the Innosolv'Energy ERP.
Jean-David Albou
Client Partner
Meet Jean-David Albou, our Client Partner specializing in energy and the Swiss watchmaking industry. Contact Jean-David to find out how he can help you advance your business initiatives.