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Events
Empowering Impact with AI-Driven Solutions
Transforming Donor and Beneficiary Communication
As nonprofit organizations and UN agencies continue to navigate an increasingly complex landscape, the adoption of innovative technologies is reshaping how we connect with donors and deliver impact to beneficiaries. By integrating Generative AI, AI-powered contact centers, and CRM systems, organizations can unlock new levels of personalization, efficiency, and scalability in fundraising and beneficiary support.
Intercontinental Hotel – Geneva
June 26, 2025 - June 26, 2025
11:30 - 15:30
As nonprofit organizations and UN agencies continue to navigate an increasingly complex landscape, the adoption of innovative technologies is reshaping how we connect with donors and deliver impact to beneficiaries. By integrating Generative AI, AI-powered contact centers, and CRM systems, organizations can unlock new levels of personalization, efficiency, and scalability in fundraising and beneficiary support.
However, it’s crucial to ensure that these technological advancements align with the core humanitarian principles of neutrality, independence, impartiality, and humanity. These principles guide how technology can be leveraged ethically, ensuring that solutions are accessible, unbiased, and focused on empowering those in need.
At ELCA, a leading Swiss IT solutions provider, we specialize in delivering customized AI integration, contact center systems, and digital transformation solutions tailored to the unique needs of mission-driven organizations. Together with Microsoft, we are committed to supporting nonprofits and UN agencies in harnessing the power of technology while upholding the values that matter most in humanitarian work.
We invite you to join us on June 26th at the Intercontinental Hotel for an exclusive event exploring how Microsoft’s Contact Center solutions can revolutionize donor and beneficiary communication.
This is an opportunity to:
- Connect with experts from the industry, ELCA and Microsoft,
- Discover real-world success stories from the nonprofit sector, and
- Gain actionable insights to enhance your organization’s impact while maintaining the highest ethical standards.
Let’s work together to leverage technology for greater efficiency, engagement, and impact.
Agenda:
- 13:30: Welcome & Coffee
- 14:00 - 14:45: How to transpose humanitarian principles into technological choices – Neutrality, Independence, Impartiality, Humanity» - Vincent Graf Narbel, Head of Data Protection Office Tech Hub at the ICRC
- 14:45 - 15:00: Empowering NGOs: Transforming Beneficiary Engagement with Modern Contact Centers - Vincent Blanchard - ELCA
- 15:00 - 15:30: Copilot Studio: Autonomous Agents for UN Humanitarian Work - Jivtesh Singh - Tech for Social Impact at Microsoft
- 15:45 - 16:45: Fundraising Futures: Staying Visible in the Age of Generative AI - Roger Zimmermann - Digital Marketing Expert at ELCA Digital Agency.
- 16h45: Networking
Target Audience:
- Nonprofit leaders,
- Fundraising professionals,
- Digital transformation managers,
and IT experts from nonprofit organizations
We look forward to meeting you there!
Register now above !