Customer support specialist English-French
In this role
- Response to Major Accounts inquiries across communication channel (emails and phone).
- Ensure escalated inquiries have been resolved and that the customer is satisfied with the outcome.
- Meet pre-defined SLA’s ensuring the customer’s request has been fully resolved to their satisfaction
- Analyses and investigate the details of the customer’s inquiry and does the necessary research to respond accurately and completely while maintaining SecuTix Processes and Policy.
- Redirect customer inquiries to the appropriate department, member staff or manager if unable to resolve and keeps customer informed of the progress.
- Identifies the root cause of customer issues and takes actions to prevent future contacts.
- Handles complicated customer issues with patience and perseverance.
What we offer
- A stimulating and professional working environment in a dynamic team with extensive expertise
- Exciting projects using the latest technologies
- Flat organisational hierarchies and cross-functional teamwork
- Close contact with customers in a creative industry
- A supportive culture with excellent opportunities for professional and personal training and development
About your profile
You will need to show:
- SQL: Programming language for querying, manipulating and managing databases
- Strong critical thinking and troubleshooting skills. Capable of approaching problems logically and rationally to ensure an effective resolution is met.
- Writes and communicates clearing and effectively when responding to a customer request with a keen focus on customer satisfaction.
- Resourceful and creative when solving problems and developing ideas.
- Adapts and learns new technology quickly and easily, including new applications and tools.
- Curious and passionate about learning new skills and subjects.
- Displays a service/support-oriented attitude to ultimate customers.
- Customer satisfaction oriented.
- Languages: French (Native/fluent) and English (Fluent), German would be a plus
More than 5 years’ experience as Customer Support specialist in a IT service company.
Wir suchen Kollegen, die Formen unserer Zukunkft teilen
Deine Initiative ist deine Chance! Wir suchen ständig neue Talente. Entdecken Sie hier unsere neusten Jobangebote!
Mit einer mehr als 50-jährigen Geschichte und über 1000 Spezialisten bieten wir ein einmaliges Spektrum an Erfahrungen, Fähigkeiten und technischen Innovationen.