Arbeitsort dieser Stelle Paris

Technical Project Manager

Bewerben

Being a successful Cloud Computing company, SecuTix understands the importance of developing its greatest asset – its people. That is why, as we are growing our customer portfolio, SecuTix is now expanding its Professional Services team. Within the market we have roles delivering market leadership, Sales, Professional Services and Customer Support & Success.

 

You will join a cloud engineering team and assist the onboarding team whose mission is to deploy and configure our Ticketing & Engagement solution, to support our customers in change management and to foster the adoption of our solution. You will manage the hardware and device deployment and maintenance for both of those teams. The position is based in Paris.

In this role

  • Maintain list of compatible and supported standard ticketing equipment
  • Maintain list of certified suppliers / partners
  • Handle all administrative aspects (review vendor offers, maintain standard price list, installation report on customer sites, equipment selection & ordering…)
  • Maintain inventories of deployed equipment
  • Analyze and resolve any technical issues related to computer systems, wifi & internet connection, and ticketing equipment
  • Must be available to provide on-site servicing and rectify the major equipment issues (POS, printers, …)
  • Maintain installation / troubleshooting equipment documentation 
  • Install software packages and updates, and escalate with detailed info / logs to IT experts
  • Provide feedback that includes customer information and usage reports for the equipment
  • Manage interface implementation’s project in collaboration with SecuTix’s architects and API experts
  • Provide technical support and recommendation for API integration and interface implementation
  • Able to take the responsibility on simple troubleshooting CE request
  • Monitor sales launch of major events for our clients

What we offer

  • A stimulating and professional working environment in a dynamic team with extensive expertise
  • Exciting projects using the latest technologies
  • Flat organizational hierarchies and cross-functional teamwork
  • Close contact with customers in the creative, sports and entertainment industries
  • A supportive culture with excellent opportunities for professional and personal training and development

About your profile

  • At least 5 years’ relevant experience
  • Hands on experience with SaaS products and associated hardware
  • Client-facing experience in an implementation environment
  • Fluent in French and in English
  • Knowledge of configuring and troubleshooting hardware and payment peripherals
  • Strong technical understanding of product/service interfaces with ability to troubleshoot and train/educate clients in operational procedures
  • Ownership of technical relationships throughout project lifecycle
  • Ability to build and maintain excellent relationships with customers, partners and colleagues
  • Strong verbal and written communication skills

 


If you are INTERESTED in applying for this position, please send us your complete application (CV, cover letter, letter of reference, diplomas and certificates).

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